Lost Mail Access and Cancel Order

[molten mauve]

Hi Wooting i lost my mail account and my number phone how can i request cancel on ur website

[weak zenith]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[left siren]

Contact support with all details of your order, I don’t think there is another way

[molten mauve]

Ok br

[tiny olive]

can you try again?

[tiny olive]

@crude notch

[molten mauve]

@crude notch

when fixed ping me brother

[molten mauve]

@crude notch

[crude notch]

Yes, sadly the situation is ongoing. If the error continues to occur, contact us directly at [e-mail]
I added this to the error message recently

[molten mauve]

but i lost my mail access 😦

[arctic forge]

If you don't have any email you won't be able to get a response from support. You'd need at least one email account

[left siren]

Create a new one then.

[crude notch]

send an email from the email address you were putting into the "Email" field when you filled out the form, this is the email we use to contact you