#Phantom presses, brand new Wooting 80 HE, please someone help out, idk if its just broken or what

548 messages · Page 1 of 1 (latest)

wild night
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I thought it was happening just with Tachyon mode at first but no, even with it turned off my CAPSLOCK is randomly going off on its own. The issue was with multiple keys. F2, Capslock , the ' key, and D. The drivers are up to date, I have tried factory reseting it. I have tried unplugging it and waiting. I have tried taking it apart and making sure the cable is set properly, also made sure the acble going to the USB inside te keyboard didn't come lose, I also tried using it without the top part of the case cuz I heard someone say the wire inside it if its not seated well can cause pressure so I had it lift up, still didnt help. I tried taking the switch out and making sure there's no dust or anything under neat. I'm using the original cable that came with the keyboard. I have Owlab Ti HE switches, I thought maybe I over-lubed them or something so I tried using stock ones I have left over, didn't help. I tried using different ports, both the USB, and USB C on the back of my motherboard. I followed everything as instructed by the Wooting channel videos. I don't know if my PCB just came in damaged, or the issue is with the cable inside the case or what but I spend the last 3 days trying to make it work and still nothing. I have the keyboard home for maybe 3days... Please someone help out, I already reached out to support, hopefully correctly. Im super stressed from it cuz it wasn't cheap so some help would be very appreciated

obsidian jasper
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I had this with a recent order and had to request a replacement. Unfortunately, the new keyboard is also experiencing this (though to a lesser degree)

For both keyboards, I tried on multiple PCs and with different USB cables as well

Sharing here in case this is prevalent and helps wooting track down a manufacturing issue.

wild night
obsidian jasper
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Mine was from a pre-built so could be a different issue entirely like a ground came loose during shipping etc

I'd think you're safer just getting the board, it ships lighter and they can inspect it right before putting in the box. Pre-built has to go through a build process and then who knows what happens to the board after that when it's moving around.

sonic onyx
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Going to cry if this happens to my brand new 80HE.

tall shuttle
# sonic onyx Going to cry if this happens to my brand new 80HE.

It happened with mine, I'll repost my initial input so you can see what I've done incase it helps you -

I'm having exactly the same issue.
My first ever experience of a wooting keyboard, the day I receive it and it immediately starts to type phantom keys, and it's constant. It doesn't matter if tachyon is on or off, it doesn't matter how bright the RGB is.

I've tried all of the things mentioned in the email -

Changed the usb cable

Changed the usb port

Reset the keyboard

Reinstalled the firmware

Uninstalled wootility and reinstalled it then used the browser version

Tried with and without beta firmware

Reduced brightness of RGB to zero

Replaced the switches that seemed to be effected the most

I've made sure no bright lights on it, no magnets or anything that could disrupt it
I even unplugged some of my other devices to ensure it's not power related..

Nothing helps

I contacted wooting support though haven't heard anything back yet. I'm genuinely staggered at this.

sonic onyx
sonic onyx
tall shuttle
# sonic onyx Keep us updated 🙏

Will do! And let us know if it happens with your new 80HE.
This is blatantly a widespread issue, people seem to be getting more and more annoyed about it, especially in another thread where the guy was given a warning because he "made another thread that was spam" 🤷‍♂️

sonic onyx
trail zealot
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We are very interested in hearing people's issues and to help resolve them. However as far as I know, we still haven't identified a singular cause, so keep the reports coming in.

sonic onyx
tall shuttle
# trail zealot No. I told them to not spam every single thread about this issue about theirs. T...

As much as I understand you want to avoid spam, I personally don't think it was - I expect you can respect that, and you can see others here that also believe the same thing.
The fact is, that person like many of us are feeling really desperate after spending a considerable amount on a keyboard that's blatantly got a widespread issue with no resolution in sight, and I among many have had no response from your support team.
Instead of approaching that situation with empathy and understanding, you gave them a warning. You then silenced them by saying "it wasn't a discussion".
This isn't the customer centric care that I believed you guys supposedly had.
I've seen comments of "it's bad luck" receiving one of these faulty units, bad luck is what happens when you gamble, not when buying a premium keyboard, and especially when you guys have more than enough reports to see it's a widespread problem.
There's no distinction here, I believe you dealt with that wrongly.

trail zealot
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Posting the exact same, one sentence message across a handful of threads is spamming. If you don't agree with that, I don't know what to tell you.

Again Discord is not customer support. It is a community based server, and the #1019755933959733258 is just that. Fellow users potentially being to help resolve basic issues, not raising a support or warranty ticket with Wooting.

You should definitely reach out to support via the hub/website for these issues, as it is highly unlikely it can be resolved through common "user error".

tall shuttle
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Community support doesn't necessarily have to be resolution through "user error".
How about support for a group of people feeling the same way and sharing their issues, because at the moment I assume your team are very busy, so having a group of people simply sit and wait in desperation is not productive, at least this area of support enables them to not feel alone, possibly sharing their issues here will lighten that load and desperation.
I have already reached out to support however had no reply, again I imagine you are all very busy. But it's this sort of scenario where my patience and understanding are put to the test because I've seen something that goes against what I believed were one of your core values as a business.

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I'm not looking for an argument or debate, I simply don't agree with you or what I've seen and experienced since receiving my wooting gear, and that's been all of about 3-4 days?

gilded terrace
wild night
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so not only the PCB came with issues

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but now the case looks like this

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week of using btw

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with me having like no time

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watch me having to ask for a replacement of the replacement

gilded terrace
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damn

gilded terrace
wild night
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new PCB its on itw way

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just replied to that ticket with these pictures asking for a case replacement

gilded terrace
wild night
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yeah

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wild tho

gilded terrace
wild night
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what ?

gilded terrace
wild night
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yeah idk how this even happens

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u would not expect to have issues like this when spending like 500e on the whole build

gilded terrace
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..

wild night
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its just funny to me at this point

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didnt even know anyone was having coating issues with the RAW version

gilded terrace
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dont mean to crowd the thread but how did you get them to replace ur pcb, just a ticket and wait?

gilded terrace
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i was like how is that even possible on a RAW version which is RAW material apparently

wild night
wild night
gilded terrace
wild night
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i rest my pinkey in that area

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maybe used it for like 30hours MAX

wild night
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yeah its been like a month already since my order

gilded terrace
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omg

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and for returns i have to contact them as well?

wild night
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yeah

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...

gilded terrace
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ragrets

wild night
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fun

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and its not like i would even want a refund cuz lube, switches, stablizers all together prob 100e

gilded terrace
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i havent done any of that yet i got the jade pro switches, but i think im gonna return everything

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can't deal wit this type of bs

wild night
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i do not blame u

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cuz this is getting wild

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so much god damn stress

gilded terrace
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but do you have to send back the whole keeb or are u just getting a new pcb from them?

wild night
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so

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i had issues, didnt use it while troubleshooting

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like a week later

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when they said they gonna send thje new pcb

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i made the keyboard be usable

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and been using it since then

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the pcb is already on its way

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and then i just swap it out

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and email them about the return of the old one they cover

gilded terrace
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u still cant use tachyon mode though i assume?

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and tbh im not even sure the new pcb will fix this, this seems also like a software-side bug as well, not to shoot your hopes down or anything

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i really hope it fixes it tho

wild night
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tried it today

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worked for about 5minutes

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then capslock started going wild

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at the start it was slow

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and then it started going faster and faster

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...

wild night
gilded terrace
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yeah exactly the same issue xD only with Q or any other random button

wild night
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shit gave me so much axiety already

gilded terrace
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im the same tho

wild night
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i 100% regret buying

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i like the product but the issues are crazy

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absolutely not worth the headache it already gave me

gilded terrace
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yeah and waiting a month to resolve an issue as pressing as this is wild

wild night
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and nothing is even fixed yet

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so its just gonna be more pain

gilded terrace
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nah i mean i hope u at least fix it with the new pcb if not they have to refund u?

wild night
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well its within the first 30days

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so im assuming

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since the ticket was never closed

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until its solved

gilded terrace
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yeah ok makes sense

wild night
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yeah

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maybe even after but yeah not sure

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i ordered 21.6 and the first time i messaged support was 1.7 and that was about my case having a tiny little dot scratch that i was like i dont care enough to return but it ruined my mood, can yall do something about it, they offered me 20e refund, 40e store credit or wooting uwu and later i found out about the pcb issues and now the coating is fucking

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fun

gilded terrace
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yeah just try the new pcb anf i you need to troubleshoot another 5 minutes with a new pcb i would def return it, just buy smth else at this point. Like you pay the premium and can't even use the features the keyboard offers

wild night
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i might try and ask for the wooting 60v2 at that point or something idk yeah

gilded terrace
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Yeah, but thanks that was helpful. I'm gonna return this keyboard and not buy one for the foreseeable future. Just not worth the massive headache.

wild night
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absolutely hate that i even have to think about any of this

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the reason why i spent so much money on it is i didnt wanna have any stupid issues

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if it wasnt for the switches and etc i would have prob as well

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cuz this is actually crazy

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i will prob end up making a reddit post cuz i didnt even heard of anyone having issues with the RAW zinc case of this kind

gilded terrace
wild night
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my bad for resting my pinky on my metal case for a week

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cuz apprently thats enough to ruin it

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...

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look this is how it came but i was like the keycaps are gonna hide it anyway

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seen that the second i opened the box...

gilded terrace
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gotta love it

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also gotta pay for my own shipping to send it back

wild night
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like dont give me wrong

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the keyboard is amazing

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but part of what youre paying for is not having these stupid issues no ?

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cuz this is like double of not tripple the price of everything else

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at least thats why i bought

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i was like i value not having issues more than the money im spending

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now i dont have either xD

sonic onyx
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Going to cry if this happens to me. My 80HE should arrive this week.

wild night
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Yeah I'm literally waiting for replacement PCB and now I just finished sending an email about replacement case

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If I have to ask for a replacement of the replacement

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I will actually murder someone

sonic onyx
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Ayo

wild night
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I been treating the keyboard like it's my child

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It's not like I'm playing baseball with it

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To say it lightly

sonic onyx
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If I have problems with this keyboard, I’m just going back to old fashion mechanical keyboard smile

wild night
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I'm pissed

sonic onyx
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Real

wild night
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I literally returned the Keychron board I was trying

sonic onyx
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I’m pissed because how long it’s taking, it should teleport to my house at this price /s

wild night
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Cuz I had few stupid issues

sonic onyx
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Keychron oof

wild night
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Nothing compared to this

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And I was like CBA dealing with this

gilded terrace
wild night
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Imma just go get a wooting

sonic onyx
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I returned FUN60 Ultra, annoying issues.

wild night
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And now here we are

sonic onyx
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From Monsgeek*

wild night
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I will give them a chance to fix it, if I'm having issues after the replacement I'm gonna make a very detailed reddit post...

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Cuz this is getting wild already

sonic onyx
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My very first mechanical keyboard from HyperX never let me down after almost 3 years. Mechanical keyboard might be the move if my Wooting have problems.

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Yeah, I shall give them a chance too 🥲

wild night
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Idk what's going on over at wooting but these issues are bad

sonic onyx
wild night
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If you also end up having issues

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They should borderline close orders

gilded terrace
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why waste my time, money and nerves

wild night
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Like honestly

sonic onyx
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Brand new Windows 11 install and I’m going to record my unboxing and everything.

wild night
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The PCB sure I get it

gilded terrace
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since there are obviously multiple threads about this BEING an actual issue on THEIR discord server

wild night
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But how the fuck is my RAW metal case

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Losing its coating after a week

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That is just mental

sonic onyx
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The price is outrageous, I expect more

wild night
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i didnt even mind the price

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but i thought part of what i was paying fdor is non of this dumb shit

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I think I ended up spending about 480€ in total including lube, switches, stablizers and just wooting keycaps planned on getting an actual set later on...

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Also got their wrist rest

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It's not like I was exactly saving money tho

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...

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That's funny, post under me same issue

full fog
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ordered an 80he with a zinc black like 4 days ago and now seeing this post i want to cancel my order, but it says order is being prepped and i can't cancel 💀 🤡

wild night
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I asked about the coating issues

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And people were like yeah the RAW isn't affected by this

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Then WTF happened to mine

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😭

sonic onyx
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When are you getting your keyboard?

full fog
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Says between the 18-24 for me, in Ireland

tall shuttle
gilded terrace
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Good luck man, hope you get a good one. I returned mine completely, because i don't think the headache is worth it. I'm just gonna get a rainy75 and mod the shit out of it haha.

tall shuttle
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I honestly don't blame you lol
This really is the last chance I'm giving them, you are totally right for this price it's not worth it. I guess I'm a glutton for punishment 😅
I'll keep you guys updated about whether it works!

sonic onyx
tall shuttle
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around 12 euros 😒

sonic onyx
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dogekek keyboards fault, they should pay for shipping. dogekek

tall shuttle
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i agree lol
but wooting dpesnt seem to be as advertised does it? lol

silent oar
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Guys I’ve lowkey been doing research on this cause I have a 60he that I literally just built with a brand new module, it’s having phantom presses as well. I really do think it’s their software issue. I’ve tried on multiple computers and as soon as I used wootility to download the new update it started doing this

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Trust I know your pain i literally just built a custom opium wooting with new module new switches and all and it’s happening to me

tall shuttle
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thing is A LOT of people seem to have this issue - so youre probably right, but if thats the case then surely it should be fixed as priority rather being bogged down with replacements for customers that techincally shouldnt need a replacement right?

sonic onyx
silent oar
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Idk , cause they sent me a replacement for the one I was having issues with to begin with and I now have 2 and both are having the same issue as soon I install the update for wootings and both are brand new

tall shuttle
sonic onyx
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Haha damn, I should be getting my keyboard in 2 days. I’ll update smile

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Is it possible if you could download an old version of Wootility?

silent oar
raven oak
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i recently ordered a wooting 80he aswell and i have phantom keypresses issue too

silent oar
sonic onyx
silent oar
raven oak
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for me its print screen button mostly and few other keys

silent oar
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I only think this cause I tested it. I literally wiped my computer and reset the keyboard. Then I tried using the wootilty analog to check my key presses while I play a game of Val and nothing no phantom pressing at all. But as soon as I got on wootility v5 to install and update my keyboard about 5 min after that it fucked everything up

tall shuttle
sonic onyx
tall shuttle
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cant believe its this big a problem

raven oak
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are you using system application of wootility or website?

silent oar
tall shuttle
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tried both

raven oak
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could be driver issue because when i restart my pc for 15-20 mins theres no phantom key presses but after that it starts

silent oar
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I’ve checked every thread and every Reddit post. This is a wide issue rn in the past couple months

silent oar
raven oak
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tried different cables, different port, different switches

tall shuttle
silent oar
sonic onyx
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Wtf

silent oar
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Wootility I believe is what is messing it up.

tall shuttle
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WTF

silent oar
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I’ve spent probably around 700 usd on keyboard parts and cases

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And this issue has persisted

tall shuttle
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theres a list of firmware versions you can download here? or am i being dumb?

sonic onyx
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Yeah looks like you can

silent oar
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I’m pretty sure the wootilyty forces you to download new one doesn’t it ?

sonic onyx
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Try hmmmm

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You are our only hope

tall shuttle
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no idea, i dont have a wooting keyboard atm so cant check myself

silent oar
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I can try and I’ll get back to yall

sonic onyx
tall shuttle
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me and @sonic onyx

silent oar
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I’ll probably try to rest the keyboard again and go for a older update

tall shuttle
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id get the firmware to an olderversioon - then reset your keyboard at that point. but whatever you think is best

silent oar
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I believe while I’m reading the patch notes v5 Is the issue

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If you have a 80he v5 you are automatically directed to v5

tall shuttle
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thats so bad lmao

silent oar
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Yea so I’m thinking v5 is the issue I’m gonna revert back to socd 4.7.1 I think and see

tall shuttle
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at this point if it fixes the issue wooting owe me for fixing their stuff.

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🤓

silent oar
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Lmao true

sonic onyx
tall shuttle
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i think il accept a free 80HE and then another one for my wife 😬

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and then another one for each of my doggies

sonic onyx
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Now we’re talking

tall shuttle
wild night
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Cuz I don't think wooting even knows what's currently the issue

tall shuttle
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If we never hear from them again there's some conspiracy based stuff going on here

true dawn
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Not recommending it but one way to install older firmware is probably by installing a test build

sonic onyx
full fog
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im not gonna install any utility when i receive my keyboard this week

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and see if i have any issues with 0 software for some time

sonic onyx
tall shuttle
true dawn
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Unless it needs the analog SDK

tall shuttle
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^^^ you'd still need to reduce the actuation down for it to register though

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And I'm not sure it's possible without the software 🤷‍♂️

true dawn
tall shuttle
silent oar
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guys it didn't work

sonic onyx
tall shuttle
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Oh well 😦

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Ty for trying

full fog
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estimated delivery is tomorrow for mine, the anxiety is real.

wild night
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Anxiety from getting the replacement PCB

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Another one from still not getting a reply about the damage case

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Then it's gonna be another about getting that replaced

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Issues...

tall shuttle
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its an absolute joke

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im currently in communication with the support team who offer a replacement then just dont get back to me after i agree

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im not even joking or exaggerating lol
i received an email yesterday morning around 4am, i immediately replied hoping that if i somehow match their time zone id be more likely to get a reply, i got a reply after a few hours and havent heard anything back since. GEE ITS A A GOOD THING I DONT DEPEND ON MY KEYBOARD 😬

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😂

full fog
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i wouldve done the same replying at the same time being hopeful

tall shuttle
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thing is i replied immediately the second email as well, but nah dw il wait. whever you guysare ready il be here waiting if its 4am...

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😅

sonic onyx
full fog
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we're basically gonna be confirming this bug status..

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how is there no official word on this yet though is strange

sonic onyx
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“60HE v2 is releasing soon so we gotta keep quiet” ahh

tall shuttle
full fog
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yeahhh..saw something about the paint coming off of the zinc casing being fixed on the 60v2

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why wait a whole product generation to fix an existing issue

sonic onyx
full fog
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gotta wear gloves to use this case..

tall shuttle
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its just ridiculous as nothing seems to actually be being done about it. how many threads are regarding this exact issue and nothing has been done let alone announced

sonic onyx
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Bruh I can’t wait any longer. I want to see what all the hype is about.

tall shuttle
sonic onyx
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And for a fact they have enough money, way more than enough

tall shuttle
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i agree lol the person ive spoken to has promised to refund the money - but again when ive asked how/when it will be refunded theyve not got back to me lol

tall shuttle
sonic onyx
tall shuttle
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yup the outlooks not good lmao

lilac lodge
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sooo i probably shouldn't order the 80he right now?

full fog
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wouldnt advise to lol

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i only stumbled upon this after ordering dogekek

lilac lodge
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i was legit about to place my order until i saw this

tall shuttle
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i do regret it in all honesty, i desperately want to give them the benefit of the doubt but my optimism is rapidly deteriorating. in basically everyt single way right now ive been let down - and whats impressive is that its not getting better - its just getting worse lol

sonic onyx
tall shuttle
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asnother one? omg..

sonic onyx
lilac lodge
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so what do i get instead...

sonic onyx
full fog
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do you still want a wooting rn with these issues lol

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seems they are pushing on the 60hev2 for stuff to be fixed..

lilac lodge
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i was just looking for a wooting because of rapid trigger and all those little features cuz i play osu mania and my current keyboard is dying so i thought why not

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but now im not so sure

sonic onyx
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I rather have the 60HE v2 be delayed rather than rushed. Watch them have more problems to deal with if it’s rushed.

open pivot
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Seems like this an issue that creped back up? Again it has been fixed before and Im sure we can fix it again, and the number of users that have no issues compared to the once that do is bigger in the grand scheme.

It has nothing to do with delaying a production of product cause this is software thing

tall shuttle
# lilac lodge so what do i get instead...

im with you on this one because ive tried really hard to find another alternative lol
each company has its issues whether its glorious with their terrible unusable software, razer etc which dont have as good specs and software si still an issue, wooting was supposed to be the answer but in the week ive been in this community and having had the 80he for a few days before having to return it... yeah its not good

sonic onyx
sonic onyx
full fog
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i'll post my results tomorrow round this time most likely, if it arrives

sonic onyx
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Hurry the f up kirb_spin

IMG_2009.png
full fog
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ikr

tall shuttle
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and whilst im completely understanding that your team are busy

sonic onyx
tall shuttle
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im sorry but that doesnt fix my issue

open pivot
sonic onyx
tall shuttle
# open pivot again, Im referring to the time when the 80he was just released, which is almost...

i get it, i absolute do. but things have got that bad this week for me that after 2-3 days and seeing one or 2 things within the wooting team i absolutely did not aghree with i paid for shipping, dismantled the entire thing and returned the whole thing. it was only after being approached by your support team when they apologised etc and made me actually believe things would get better than i agreed to a replacement - but again since then ive heard literally nothing and i have no idea whats happening or anything else.

sonic onyx
tall shuttle
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and i know a lot of people like me are feeling really desperate for help or even a consistent support with regular communication

sonic onyx
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Hopefully get it in the morning

open pivot
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Im sorry to hear that you feel like you're left in the dark/not getting updates. The CS team keeps growing to work on the ticket load, but sometimes things might not happen as fast as you and we would like. Sometimes things slip to the cracks etc.
May I ask what was the last time you got a reply and you send an message back?

tall shuttle
open pivot
tall shuttle
sonic onyx
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Raquel so kind smile W Raquel

tall shuttle
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hey they havent replied to me yet , let just not count our chickens 🐔

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😂

sonic onyx
open pivot
sonic onyx
open pivot
tall shuttle
sonic onyx
gilded terrace
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any updates guys?

full fog
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not yet, @sonic onyx and myself should receive the keyboard tomorrow. probably help identify whether its a software issue or a batch issue on the hardware. No fix for the OP yet either i believe

sonic onyx
full fog
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did you determine whether we need to install the SDK/app for that to work? or doesnt need it

sonic onyx
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Idk :(

sonic onyx
silent oar
sonic onyx
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@full fog I can’t wait, so excited smile

full fog
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Me too man and i have to go to the office tomorrow so its gonna be late till i try it 😢

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Might have to leave early somehow 😂

silent oar
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guys i think i found a fix for the people that are having phantom pressing on their wooting

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so i reverted back to a old update the one without socd. it sucks that i don't have socd but ive been using my keyboard for a few hours and it hasn't happned to me

silent oar
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Yea it’s been 4 hrs with the old update and still no phantom pressing

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If you have a wooting revert to the old update without socd

raven oak
silent oar
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It’s a 60he

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But I’m assuming it would also work for the 80he

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I want my socd tho so it’s a little annoying not gonna lie

crude brook
silent oar
raven oak
sonic onyx
full fog
#

Mines out for delivery and i’m not home mou_wants

sonic onyx
#

It’s so close, the warehouse is like 20 minutes away.

sonic onyx
sonic onyx
tall shuttle
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Still not sure it's the software tbh. The one thing I learned is that the problem is inconsistent. Even if it seems the issue is resolved it randomly started again. @silent oar tried an older firmware version and the problem seemed to start up again.
Even the fact that based on what I've seen, the amount of people that AREN'T having this problem still outweigh the people that ARE 🤷‍♂️
Regardless, even if getting rid of the SOCD works that suggests that it could still be physical sensor related issues, you're simply avoiding the issue by using a firmware version that doesn't utilise that sensor 🤷‍♂️
At this point you may as well set your actuation points to 0.5 to avoid the phantom presses being triggered,
And still make use of your SOCD

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I've still not heard back from customer support at this point.
"We are sorry, would you like to give us another chance and get a replacement instead?"
"Sure, I'll take the replacement and give you guys another chance"
SILENCE

wild night
#

This is what they responded to my ZINC coating issues

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I still don't get how it even happened

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Anyway just gonna take my money back

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And if there's no issues with the PCB

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Order this from KBD fans prob

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Still don't fucking understand how a normal use case when I was my hands regularly and then dry them and I didn't use any products to clean it

crude brook
#

Please post this in your thread

wild night
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How it happened in the first place

wild night
open pivot
sonic onyx
crude brook
wild night
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The support is honestly 10/10 but yeah idk what's going on on the manufacturing side

sonic onyx
wild night
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I don't think the support can honestly get much better, the only improvement would be live chat but yeah i think that's little but too much to ask LOL

tall shuttle
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😅

wild night
#

Not a clue, my person was amazing so I have a very good experience

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Got a reply within like 3 days and after that I was within minutes

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Not home currently but it just arrived so will see

tall shuttle
#

ive been trying to squeeze any form of reply for days, literally they have my faulty keyboard , they have my money and im getting no answers lol

crude brook
#

Sometimes it can take a week to get a reply from them, no need to worry.

tall shuttle
wild night
tall shuttle
#

the problem is each time i hear anything from them and then i reply, i then to wait at elast a day or 2 for them to come back to me. then someone else contacts me that ive never spoken to before, then i the same thing. i reply and i wait. literally it never gets resolved because i have to wait at least a day each time for one reply and never get anywhere. ive just waited 2 days for reply, i immediately reply to them and then im expected to wait at least another day to get another reply leading to nowhere lol
theres no consideration here for my time or the issues this is causing me, its a joke. i want nothing more than to either get my refund or replacement and then never bother customer support again (hopefully th keyboard actually works lol)

full fog
wild night
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Yeah I did not have that experience

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If I replayed after they replied to me

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Their responses were basically instant

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And if I replayed a few hours later it was either the next day or the day after

wild night
gilded terrace
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lmk how it goes pls

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wish u luck again xD

tall shuttle
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(i do really appreciate the person helping me here but they cant do much to help other than relay the messages and esnure iget a reply)

trail zealot
#

I feel like at this point we do need to interject slightly. Our technical support staff are working as fast as they can answering tickets - And there's not kind of "relaying of messages" speeding up the individual process.

Please don't overburden Raquel or other staff members with DMs.

tall shuttle
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which as ive stated im extremely thankful for

trail zealot
#

Sure. I am merely clarifying that you do in fact not need to do this, in order to receive support responses. 🙂

tall shuttle
silent oar
tall shuttle
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I had the 80HE before I returned it. Now I have nothing and I'm waiting for a replacement

silent oar
full fog
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Plugging mine in shortly

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Lets see blobaww

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first sentence with the 80HE here. build quality is certainly impressive at first glance and typing feel

raven oak
#

i received reply from wooting too. they said its a sensor issue and offered me to replace pcb or send new board

full fog
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looking at the analog monitor of wooting via chrome/edge, seems stable so far

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no software installed, will use it for a few days like this without wootility etc to make sure no hardware issue is present..

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@sonic onyx did you get yours yet?

sonic onyx
full fog
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the weight of this thing smile

silent oar
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idk what game yall are using the keyboard for but the phantom pressing is obnoxious

full fog
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no doubt but it would show if its happening on the keyboard monitor, so far so good

silent oar
gilded terrace
full fog
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no idea with socd yet, giving it a couple days to see if any phantom presses appear with the default profile out of the box

sonic onyx
#

Time to download phantom press, I mean Wootility

full fog
sonic onyx
full fog
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ive been typing non stop so far tbh and nothing "bad" has happened. RGB lights are just flowing but that's expected with the default profile

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i aint touching this thing software wise until i know the hardware is actually 100%

sonic onyx
#

See what I did there dogekek

IMG_2025.jpg
full fog
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then again its only been like..a few hours lol

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the courage

sonic onyx
full fog
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does it list phantom presses as a feature?

sonic onyx
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Haha ye I Inspect and changed it havo here it goes

IMG_2027.jpg
full fog
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oh noes

sonic onyx
full fog
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im nervous for you, hahaha

sonic onyx
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Everything is good. I don’t dare to mod it tho.

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Time for you to update the 80HE smile

full fog
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i so dont have the courage to do that right now

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then we wont know if its a firmware thing or not

sonic onyx
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Haha

full fog
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this thing needs to take a couple more hundred actual presses first

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before it gives me the phantom ones dogekek

sonic onyx
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Time to game

tall shuttle
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And you @full fog !

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I guess it must be the a boards then!

full fog
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i hope so, i'm gonna give it a couple days just because, then i'll update probably on the weekend

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i do really hope that support comes through for this issue

sonic onyx
tall shuttle
lusty rose
#

I'd recommend making your own thread as this seems like a separate issue to this topic

wild night
#

Im not 100% sure yet, but i think the new pcb actually works

wild night
#

Okay so let me try and summarize all of my experiences to hopefully try and help the next person to have a little bit less headaches.

Ordered keyboard I think on the 21.6. It arrived around 30.6. My first ticket was right the day so 1.7. about a little scratch (like a tiny dot) that I could see the moment I unboxed the case so I reached out to the support, being like this upsets me, trying to figure what can be done about. I got offered 20€ refund to my acc, or 40€ code for wooting store that lasts for 3 years or the wooting UwU which honestly, pretty damn good. It took about 3 days for me to get this response which in that time I have fully assembled the keyboard and ran into another issue. My keys were phantom pressing, first even with Tachyon mode off, later on only with Tachyon mode on. I switched to 3rd party cable that's only 1m, tried replacing switches, looked underneath the switches for any possible hair or dust or anything that could cause issues, nothing, the keyboard was still not stable. So I ended up making another ticket and the guy that I been talking to about the scratch I told him about this issue as well after making the ticket and he just took over it, which took give or take another 3 days. Then they asked for proof of everything and gave me a list of things to try which I already did. So we agreed replacement PCB which has arrived yesterday and so far it seems it has actually solved the issue, been only using for an hour now but so far everything works as it should. Which honestly I did not expect, I thought I would have more troubles so I'm happy.

Buuuuut that's not all. Couple days ago, maybe 4 or so, I ran into another issue with my case and its coating started to wash away only after a week of using cuz I didn't use the keyboard for a while after returning cuz I was just trouble shooting everything and it wasn't usable at that time. With normal use case, not cleaning or using any products or chemicals only resting my pinky on the

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80he raw case with about a 30 hour use case, I managed to ruin the coating...

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And the support told me, that there's no point in sending another unit that I will just run into the same issue, which seems actually insane to me.

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The PCB issues I pardon, but the case issue are just wild.

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I haven't even heard of anyone having coating issues with the raw version of the case.

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So just skip out on the case and get the one from KBDfans, its simular price anyway.

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Also forgot to mention, the case has been fully refunded and they let me keep it as well.

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So my experience with the support has been absolutely amazing.

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I do love the keyboard but the issues been crazy.

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If your PCB is having any sort of issues contact the support cuz it's likely that your unit is just faulty as mine was.

tall shuttle
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its crazy we have such polar opposite experiences of their service

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thanks for the update 😄

wild night
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The person's name I talked to was Jonnie.

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And I also talked to James.

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Both were really helpful.

tall shuttle
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il ask for them if i dont get anywhere 😅

round zealot
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I have the exact same issue. Just build my 80he module with owlab ti switches and got phantom presses right away. Tried everyting recommended and nothing works... I'm really disppapointed

tall shuttle
lusty rose
round zealot
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I contacted support but got no answer, I’m wondering if I should not just return it and buy a new one..

crude brook
upbeat scaffold
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bro im getting phantom presses

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i just bought a new 80he

crude brook
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They will send you a replacement.

upbeat scaffold
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how do i revoke the ticket

terse ermine
bleak quail
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im having the same problem it just constantly pressing keys when its before 0.3 and theres no weight dust and my problem looks like op's video but all the time. already sent an email and hopefully this doesnt happen to other people..

image.png
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but i love the wooting my game performance and accuracy has never been better but i wish i couldve used it to its fullest potential..

tall shuttle
# bleak quail im having the same problem it just constantly pressing keys when its before 0.3 ...

It's happening to A LOT of people, including me, even my replacement after I paid for the return has the same issue here's a list of stuff I did incase it helps you try something you've not thought of yet -

Changed the usb cable

Changed the usb port

Reset the keyboard

Reinstalled the firmware

Uninstalled wootility and reinstalled it then used the browser version

Tried with and without beta firmware

Reduced brightness of RGB to zero

Replaced the switches that seemed to be effected the most

I made sure no bright lights on it, no magnets or anything that could disrupt it

I even unplugged some of my other devices to ensure it's not power related..

It didn't matter if tachyon was on or off, it didn't matter how bright the RGB is

Nothing helped

tall shuttle
tall shuttle
bleak quail
tall shuttle
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There's so so many threads of the same issues here, some people have had good experiences of their customer service, some people like me and a bunch of others simply don't have that experience at all. It's crazy how bipolar it is 🤷‍♂️

bleak quail
# tall shuttle There's so so many threads of the same issues here, some people have had good ex...

i really wish u the best outcome but seeing how many problems there is with this one keyboard i dont think they will do anything besides sent replacements instead of looking into their product... i only got a wooting because i loved my friends wooting 80he!! he had no problems at all but he got it shortly after release so i have no idea if its a batch problem or just we got the short end of the stick..

tall shuttle
crude brook
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They are not ignoring anybody, it can take several business days to receive response from them. You are not the only one with an issue.

bleak quail
crude brook
round zealot
crude brook
tall shuttle
wild night
bleak quail
wild night
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You mean tachyon mode off ?

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I managed to make mine stable with it off

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Used it like that till I received my replacement

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And now everything has been working perfectly for multiple days without a single issue

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I truly can't blame Wooting for the PCB I get that issue

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But the cases still having coating issues is insane

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You just have to make the keyboard usable till you receive your replacement

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@crude brook can you inform me btw, i messaged the support like 5 days ago asking if I need to return the old pcb or not never got a reply, so not sure if I can give it to a friend or I need to keep waiting cuz it has to be returned thx

crude brook
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They will get back to you

wild night
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Fair enough

crude brook
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Send follow up email, just in case.

wild night
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Yeah will do and wait a week or two, after that I tried

round zealot
wild night
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GG's, then I was more lucky

wild night
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The KBDfans case just came and I can confirm it is a better choice than the one from Wooting at least currently.