Order ............. has been canceled

[errant otter]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[soft imp]

If any of u has an idea on how or why this is happening pls tell me

I tried to order like 3-4 times

all of them were cancelled immediately

[scenic slate]

You should be receiving an automated email explaining further.

[soft imp]

i did what they told me

same shit

[scenic slate]

Then unfortunately there's nothing we can do to help.

[wary lantern]

I have the same problem

Where r u from @soft imp and what do u try to buy

Only keyboard?

[soft imp]

Moldova / 60HE+

[soft imp]

only 1

[wary lantern]

Im from Chile and i try to buy wooting 80he, lekken switch v2, kit lubricate and lubricate

[soft imp]

ye i only wanna get the keyboard

[wary lantern]

Mmm idk what happen to us

I have the same issue

[soft imp]

wooting team just says to follow what the email says

when its actually all 100% correct

[wary lantern]

Yeah, same

And i try to buy with credit card and mastercard

With my credit card and the credit of my girlfriend

[soft imp]

yh i tried with a mastercard

[wary lantern]

I hope wooting team can help us

[soft imp]

What help buddy ?

[wary lantern]

:/

Sad

The keyboard is in stock the 60HE+?

Or pre order

[soft imp]

yh

[wary lantern]

Maybe that is the issue

[soft imp]

wym

[wary lantern]

I mean, maybe the store is wrong and dont have in stock

Code error maybe

[soft imp]

but it has em in stock

[wary lantern]

I go to try with pre order

[soft imp]

Did it work ?

Also i contacted support in my problem they said that i need to put my order on hold ?

How tf i do that

[scenic slate]

No we did not. That is an automated response, that isn't relevant to your particular issue. Again - We cannot assist you with this issue, here or via email.

[soft imp]

Oh ok

[wary lantern]

I dont try yet, cause im in work

[wary lantern]

Dont work

[soft imp]

Dammit

[scenic slate]

I just got word from our payments team, that there's been some changes with the payment verification processes. If you haven't already, please reach out to support in the event that it's caused by this, and we might be able to help fix it.

https://wooting.io/support

No promises we can fix it, but there's a chance it might be an unintended issue with the changes.

[soft imp]

i pressed on the Support Wizard on the cancelation page and i did this

is this the right one ?

[scenic slate]

Yes.

[soft imp]

i need to wait 5 days right ?

and they will email me ?

[scenic slate]

Up to* five business days, and someone will email you back yes

[soft imp]

ok

and if i got someone to get it for me ?

[scenic slate]

Doesn't matter.

[soft imp]

i could just transfer the order right ?

from his account to mine and pay him back

[scenic slate]

One worry at a time maybe?

[soft imp]

wym

[scenic slate]

Wait for an email response.

[soft imp]

yea , but he said that he will try to get it when he comes home tonight

[soft imp]

imma wait for the email then imma contact u / write here if it worked or not

ty for the help !

have a great day !

[wary lantern]

Yesterday finally i buy the keyboard with all components

I have a friend in Spain, i talk to him if he can help me

He buy the keyboard with a same credit card chilean bank and he can buy

The difference is he in spain right now

[soft imp]

tf

[wary lantern]

He write chilean address of the credit card but delivery in spain and he could buy

[soft imp]

im still waiting for the email

to try again if not , i will just go get a mouse then ill get the keyboard another day

[wary lantern]

You dont know any in spain, netherlands, denmark, etc?

[soft imp]

have a friend in England

but he doesnt come here in Moldova till September

[warm lake]

u know that he can just send it to you via GLS or something

[soft imp]

yh bro but if thats the case it will just be better to wait for the V2

[warm lake]

its up to you

[soft imp]

its been 8 days and i still havent got an email...

[warm lake]

Support doesnt work on the weekends

[jagged tinsel]

the oldest ticket we have for warranty/technical is from Friday

can you share your order number EU/NA/ROW-xxxxx and i can check if it was misplaced

[soft imp]

sure

[soft imp]

EU343803H

[jagged tinsel]

You received a reply on July 3 from emily
May want to check your junk mail.

[soft imp]

yes but not on the correct one

i did another one with the Failed checkout

after Mansen told me to do that

[soft imp]

I got that and ive seen that but i sent another the same day i sent the other one because Mansen told me that there has been a change on the payment verification and told me to send a support ticket with the 'Failed at Checkout'

[jagged tinsel]

i gave Emily an update on this as not sure when it comes to payment issues as i mostly focus on technical/warranty

[soft imp]

she can email me at any time ?

[jagged tinsel]

currently it is 8pm so i most likely wont receive a response till tomorrow but i gave her a copy of the conversation.

[soft imp]

ok ty

have a great day !