the keyboard stopped turning ON

[shadow vortex]

Hey, I was playing something and suddenly my keyboard turned off and won't turn on anymore. I'm already scared. Can someone help me??😭

[vagrant junco]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[ancient hare]

Does anything happen if you replug it? Do you hear the "new device" sound?

[shadow vortex]

It doesn't detect it, and when I removed the switches and keys and moved the cable a little it turned on but turned off again

The computer does not detect the keyboard and to make sure I connected it with another cable and it still did not detect it.

[ancient hare]

The reason I asked about if you heard the sound is because if it's restore mode then it won't show up in Wootility and you won't be able to type and need to go through this. But if moving the cable helps it sounds like something is loose

[shadow vortex]

I tried to slightly adjust the screw that holds the keyboard and managed to adjust it to an angle where it works. It's the port, since if I apply a little pressure it turns off, and if I release it, it turns back on.

[astral mica]

The port most likely is not connected to the PCB consistently, causing disconnections

Best to send a ticket https://wooting.io/support?category=8&issue=47 with the following

Video of trying two USB-C cables, moving these slightly to showcase the port is defective (the two USB-C cables can help rule out the cable)