Problem with wooting order

[chilly wadi]

Hello!
I ordered a wooting more than 3 weeks ago and it still hasen't arrived. I also cannot track my order since the tracking number doesn't work. I sent an email more than a week ago asking for news about my order but no response. I would like to have news about my order and to solve the tracking issue if the order is still on its way.

[lusty vault]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[signal kernel]

Did you use the support wizard linked above or did you send an email? Tickets created via the support wizard usually gets a response faster since it goes to the right people right away

[chilly wadi]

I used support wizard yes

[signal kernel]

Does the tracking button on the hub not work either?

[chilly wadi]

it works but when I enter the number to track my order it doesn't work and it asks me to check if the code is correct

[agile blade]

When did you get the tracking number? It could take up to 72h to appear in the system of the courier.

Anyways, only wooting knows when it comes to orders so best is to wait for their support answer.

[chilly wadi]

I got it the third of June

and it worked well for around 3 days but then it stopped working

[signal kernel]

That's very odd