#hello i just ordered the module i forgot to add the pc case and ordered (today) and i want to add

6 messages · Page 1 of 1 (latest)

graceful estuary
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how can i do it? any help please ( i already emailed but am afraid they might respond late ) also it already paid as soon as i ordered

dull ivyBOT
# graceful estuary how can i do it? any help please ( i already emailed but am afraid they might re...

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

All of these types of requests need to be made via the Wooting Support Wizard!

bronze mesa
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Create an account on the hub (links above), hold the order, wait for support to get back to you. Or cancel the order and place it again but as intended.

graceful estuary
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so about the cancellation i can cancel but the money would come back in a week so it will take too long .

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i did email you guys as soon as i ordered about that but it said u might answer in 5-7 days so i thought it would take too long and the order would of already shipped and i cant change

bronze mesa
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So again - You either hold the order on the hub and wait for support to get back to you. Or you cancel it.