H key with blue led dead =/

[urban lily]

The H key on my keyboard has a dead blue trail. I tested different colors and unfortunately when I put all the keys only in blue I noticed that the H becomes dark. So I removed the keycaps and looked and I could see that in fact the blue is not coming up. You can't see it with the phone's camera, but with human eyes you can see that the blue doesn't work.

Does anyone have a solution? Will the warranty not cover it? Any repairs to the PCB?

Sad to pay a fortune for a premium keyboard and have this happen. I feel very frustrated, I considered buying other brands that I already know, but I opted for Wooting for the premium experience and now I will have to live with this, my fear is that it will happen to other keys too.

In the photos, both keys are set to static. BOTH in the same color!

[runic spoke]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

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[muted pendant]

Contact support via the Bot link above. LEDs are covered by warranty in the first 2 years.