wooting80he auto-typing problem

[drifting musk]

It's been almost half a month since I got the Wooting 80HE, and there has been constant data flashing with the key travel triggered in the driver. Setting it to 0.1 with ultrafast mode makes many keys automatically type, and sometimes when set to 0.2 for gaming, it also makes the character move automatically. I've re-flashed the firmware, replaced the switches, changed the cables, and plugged it into the computer's USB 3.0 ports, but none of these work. I suspect there's an issue with the PCB. How can this be resolved?

[latent roost]

Thanks for posting your support request!

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[serene goblet]

Tried it on another computer or with a powered USB hub? Does it only happen with tachyon mode on? Does it happen with 0% brightness, 8k polling off, and tachyon mode off?

Any magnets near the keyboard?

[drifting musk]

Another computer has also tried typing the same, and the faster-than-light mode will type automatically as long as it is 0.1 when it is turned on and off, and the same is true for the brightness off, and there are no magnets nearby.

[jovial gazelle]

Tried turning rgb off? Using third party rgb software (like signalrgb)?

[drifting musk]

I've tried turning off the lights, but I haven't used it.

[drifting musk]

Another computer has also tried typing the same, and the faster-than-light mode will type automatically as long as it is 0.1 when it is turned on and off, and the same is true for the brightness off, and there are no magnets nearby.

[frank raven]

Can you record what happens here when you don't touch the keyboard at all with 0.1mm actuation?

https://analog-monitor.wootility.io/

[drifting musk]

The trigger travel here will continue to flash, and the data will not return to zero.

[serene goblet]

What exactly does it look like?

A screenshot or video is most helpful, and having hardware acceleration on in the browser

[warm mantle]

We also have video dedicated to this probem, maybe it helps: https://youtu.be/U8ojU_8ASVE?si=5VaBoqzwpxQQkKE6

[drifting musk]

I've tried all of this, but to no avail.

[warm mantle]

please send a message to our support (linked by the bot in the first message), they will do their best to help you solve the problem!

[drifting musk]

Okay, if you can't solve it, send a good one pcb

[warm mantle]

my colleague from the cs team will know what the process is

[drifting musk]

Let's solve the problem as soon as possible.