Wooting 60HE not recognized Wootility on desktop or browser

[vague mason]

Borrowing my friends 60HE for the week and having issues getting into Wootility.. I've tried 5 different ports on my PC and I'm using the original black and yellow cable

[sleek jay]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[vague mason]

This is from my device manager, and wootility from chrome

[tall pond]

You can try to do a full restore. But please tell your friend to make back ups of their profiles first through wootility if they have any

[crude skiff]

hello im having the same issue on 60he+ i cannot do a full reset due to this

[tall pond]

@crude skiff please make your own post. be sure to use a chroma based browser (Chrome, Microsoft Edge, Vivaldi, Opera)

[crude skiff]

i am and i did

[vague mason]

Full restored failed, and I could only attempt with the software wootility and not the browser app because it couldnt detect the keyboard:

[tall pond]

https://help.wooting.io/article/173-how-to-flush-all-dead-registry-entries

[hybrid scroll]

is the keyboard in "wooting Restore" mode?

[trim fossil]

Oi! You! On Vacation already! 😛