native ivy
Hello,
I'em encountering an issue with the keyboard detection on windows 11, the device is detected as "Unknown" even if the firmware is updated using the procedure described on your website and the PC is rebooted. Please send me a direct link to download the drivers for the keyboard in order to install these on my Windows computer system
grizzled aspenBOT
Hello,
I'em encountering an issue with the keyboard detection on windows 11, the...
Thanks for posting your support request!
Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
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high tapir
Screenshot of the entire Wootility window, please 🙂
mighty yarrow
seems like its detected fine?
high tapir
That's the curious thing. They say it isn't detected in WINDOWS correctly as a device.
Which to me seems impossible? If anything it could only be the other way around.
native ivy
But when i push on a touche of the keyboard wootility dont detect it but when i go in rgb on my keyboard the rgb change on my keyboard so idk i think its the drivers
native ivy
Which to me seems impossible? If anything it could only be the other way around.
so what did i do?*
high tapir
Let's summarize
You can type on the keyboard normally?
It shows up in Wootility as being connected? (Top left corner of the Wootility UI)
It shows up in Windows as an unknown device? (You're sure that's not a different device, and the Wooting keyboard is hiding under HID devices?)
If you try to make changes in Wootility, the board disconnects in Wootility?
native ivy
yes but like i got it like 1 week ago and when i plugged in like the keyboard is undetected by the pc and i think i missed the drivers of the keyboard but when i go in bootloader mode or unistall and reinstall the app its change nothing
high tapir
There are no drivers. If it isn't appearing as a normal keyboard in devices, it needs a reset in Wootility.
native ivy
I do it but it does nothing
mighty yarrow
yes but like i got it like 1 week ago and when i plugged in like the keyboard i...
was that yes for all questions mansen posted in the message?
native ivy
Ok i rep 1 yes in irl no on the pc
2:Yes3:Yes4:No
mighty yarrow
can you show a screenshot of the device manager set to Devices by container. i attached an image on how to change the view in device manager
barren sonnet
That's not showing by container
native ivy
That's not showing by container
Idk but my keyboard have a probleme
barren sonnet
Idk but my keyboard have a probleme
Tony suggested you show a screenshot of device manager sorted by container to help troubleshoot
A Wooting keyboard should show up similar to this
native ivy
OOHH TY BUT IT STILL DISFUNCTION BUT GUYS LOOK
HERE IT IS
WHAT SHOULD I DO PLS HELP ME
mighty yarrow
double click on the entry with the yellow triangle thats listed under wooting 60he+
screenshot the window that opens
native ivy
now its says no detected
barren sonnet
Where?
