i,ve had my wooting 80he for 1 month and recently my right arrow key started double inputting and also sometimes the key stays actuated when im not pressing it, these two problems started to happen at the same time. also when i turn off the tachyon mode the actuation problem doesn't happen but it stills double inputs, i tried the following things:
changing to 1khz polling rate,
replacing switches,
changing usb port,
turning off leds,
checking the jst cable inside the keyboard
#80HE double inputting
12 messages · Page 1 of 1 (latest)
Thanks for posting your support request!
Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)
Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting
Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)
Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.
Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!
Do you need to...
- Cancel an order?
- Return/Refund an order?
- Get assistance with placing an order?
- Change the items in your order?
- Change your shipping address to a different country?
- Return a recent purchase?
- Get warranty support?
All of these types of requests need to be made via the Wooting Support Wizard!
also the key doesnt always reach 4.00mm, this only happens with the right arrow, up arrow and left arrow, idk if this could be related to the same problem
and also worth noting that the double inputting doesn't always happens
is the keyboard near any magnetic field? Do you have a metalic desk, or any metalic object near the keyboard?
i have a wood desk and near the keyboard i have 2 monitors and my mouse
i tried a powered usb hub and it still happening, i also had the same issue with other hall effect keyboards so i don't think is the wootings problem
try the keyboard on other locations then
are you near any cell phone transmiter tower, or any RF tower ?
i dont think so, i moved a week ago and nothing changed
idk maybe its the cpu or the chipset, i have an asus tuf gaming b460-plus with an i5 10400f
Shouldn't be