Hey everyone - I’m kind of panicking right now. I’ve had my 80HE for less than a year now, and I have treated it like an actual child with how careful I have been with it. But suddenly, over the last couple days, I’ve noticed that either the USB C connector itself or my cord has a short in it, because it requires me to have the cable at a specific bend near the connection piece (aka putting stress on it in a specific direction) in order for it to connect. The only other thing I use that cord to charge is my phone (sometimes, and I mean rarely). I’m using the $50 Tachyon cable, and I have a Zinc Alloy case, so I’m struggling to see where any damage would have happened.
Just now, I noticed that the connection was so finicky that I was willing to disassemble it, so I could reseat the USB C connector itself to hopefully get a better connection. After plugging it back into the Wooting module, absolutely nothing happens. No amount of finicking or messing with it is showing any sign of connection, and I am SO ANXIOUS RIGHT NOW.
What do I do?
#Wooting 80HE Connection Short
rotund wagon
dire mothBOT
Hey everyone - I’m kind of panicking right now. I’ve had my 80HE for less than a...
Thanks for posting your support request!
Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)
Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting
Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)
Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.
Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!
Do you need to...
- Cancel an order?
- Return/Refund an order?
- Get assistance with placing an order?
- Change the items in your order?
- Change your shipping address to a different country?
- Return a recent purchase?
- Get warranty support?
All of these types of requests need to be made via the Wooting Support Wizard!