#Wooting60+
14 messages · Page 1 of 1 (latest)
Thanks for posting your support request!
Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
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Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting
Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)
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Are you using switches with 3.25mm travel? Wootility can not currently handle switches with less than 4mm, so it shows jumps. But all settings work like a percentage 0-100%, even if 100% is not 4mm but 3.25mm for you.
The calibration the keyboard does and what Wootility displays is primarily made for the Lekker switches with 4mm travel. Switches with less travel will work but you'll see the jump that you currently do.
They are working on a switch selector for Wootility which will fix this "issue"
I’ve tried everything, but it still seems to be the same… QQ
You can't fix this yourself.
The actuation will jump up, cause Wootility assumes the switch is 4mm
But may I ask why some people using Jade Pro don’t have this issue? QQ
They are.
And it works just fine on my 80HE
This is a software "problem" with shorter travel switches and is not depending on which keyboard you're using
But as I mentioned there will be a switch selector coming soon™️