#Wooting 60HE+ broke while trying to update

17 messages · Page 1 of 1 (latest)

naive mural
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Was trying to update my keyboard but it wouldn’t go through got stuck at step 5. Unplugged my keyboard and stopped the update. Now it won’t turn on?

granite idolBOT
# naive mural Was trying to update my keyboard but it wouldn’t go through got stuck at step 5....

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
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Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

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Possible Problems During Shipping (with Solutions)

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tawdry raft
naive mural
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Awesome will try

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Didn’t work

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Still need help

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@tawdry raft

tawdry raft
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What happens when you try?

naive mural
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Nothing

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Correction it goes to the 4th step and fails

tawdry raft
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Tried another USB port, hub/motherboard, cable?

naive mural
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Works perfectly fine on my other wooting

tawdry raft
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I believe someone solved the same issue by connecting directly to the motherboard instead of through a hub

naive mural
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Im on a laptop

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Let me try