Hello everyone,
Unfortunately I am in need of assistance:
My keyboard stopped working and I can't figure out why.
It suddenly disconnected mid game and wouldn't react so I changed the USB cable and then it worked again for the rest of the day. Obviously I concluded the cable had been damaged so I didn't give it further thought.
However, since that day it hasn't worked at all. After trying multiple cables and computers, reading all kinds of troubleshooting guides and breaking my head, it simply won't turn on.
Out of options I have come here to consult the smartest people I could think of. Is there a known issue with the keyboard? Who can I contact for help?
Greetings,
Me
TLDR;
60HE+ doesn't work, multiple computers and cables were tested. Who can I contact for help?
#60HE+ stopped working, any known issues?
silk stirrup
wise pathBOT
Hello everyone,
Unfortunately I am in need of assistance:
My keyboard stopped w...
Thanks for posting your support request!
Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)
Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting
Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)
Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.
Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!
Do you need to...
- Cancel an order?
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- Return a recent purchase?
- Get warranty support?
All of these types of requests need to be made via the Wooting Support Wizard!
dull pagoda
If the computers you tried to use it with don’t recognize it and you can’t restore the keyboard, contact support.