warm lily
I've got the keyboard few days ago, and just tested it.
Issue is that when I'm moving keyboard in any direction (left/right/top/down/lift) some keys are pressed randomly. You can see it on the video.
And Software show that they're pressed.
Only after resetting the power it reset the key press.
Does anybody have any ideas of why that can happen? Is that somethings known as an issue? Or I just got bad item?
Video attached.
dull streamBOT
I've got the keyboard few days ago, and just tested it.
Issue is that when I'm ...
Thanks for posting your support request!
Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)
Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting
Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)
Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.
Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!
Do you need to...
All of these types of requests need to be made via the Wooting Support Wizard!
magic spindle
You are using a magnetic secretlabs desk, that influences HE keyboards.
warm lily
@magic spindle wow, such a nice guess.
so it seems like there's no sense in that keyboard for me 
wanna cry
magic spindle
People had success with getting some mats to increase the distance between keyboard and magnets in their desks, that's something you could try
warm lily
Yea, seems like extra mat is reducing the issue, still not perfect, but better for sure
Thx for the help
@magic spindle based on your experience, is there any difference with Zink and Plastic cover with Secretlab desk?
I've just read GPT's answer, he said that Zink alloy can be worse than plastic, but he's not sure.
Seems like I found the solution. GPT's advise is to buy ferromagnetic steel foil and put it under the Secretlab mat.
So it will be invisible for me, I will not feel any difference, and there will not be any magnetic field.
If that would help I think it can be perfect solution for everyone
I'll update you if that will work.