My Wooting80 HE keeps losing connection

[spare karma]

My Wooting80 HE keeps losing connection and then shows this panel, the keyboard light doesn't light up anymore

[vague fossil]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[slender stratus]

Currently experiencing the same issue. Was getting intermittent power cuts earlier and now keyboard is not recognized at all, also unable to reset via wootility as it does not find the device.

[spare karma]

[spare karma]

help pls

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Helppppp plssss

[cedar wadi]

Check your cables and ubs ports. Also please send support a message through the support wizard ^

[proper remnant]

if the cable / port shows no change high chance that the internal JST cable has come loose causing the keyboard to loose connection to the PC causing issues

you can watch this guide on how to open the keyboard and push in both ends of the JST cable incase there is an easy fix

https://www.youtube.com/watch?v=AnyG_a1kosg
(image for references of the JST cable)

[slender stratus]

hopping back in here; confirming i got the same answer from support, just successfully reseated the JST connector and am back in action 🙂

[spare karma]

me too