Declined Card

[peak ginkgo]

I am using a Mastercard Gift Debit Card and i have $190 on it, i am trying to make a purchase for the Wooting 60he and it keeps declining my order, the Wooting 60he costs $185 *with taxes, it is from SecureSpend, Could it potentially be from the service you guys use? Cause i tried purchasing something before on a different website which uses the same service and it has the same problem

[unreal schooner]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[plain spruce]

Looked around in some forums and this is what a retired Shopify Staff member found:

Customers should be able to pay for orders using pre-paid cards, but the customer needs to register an address with the pre-paid card first, as per the instructions that are typically outlined on the card. If a customer has not taken the steps to register an address with the card, then the transaction may decline.

So sounds like you may not have registered the name and address to the card

[peak ginkgo]

i never new this was a thing

[plain spruce]

Apparently it is. Haven’t had a personal experience with prepaid cards in over a decade. Just guessing, but wherever you go to check your balance, you should be able to register a name and address to it for use in online transactions.

[peak ginkgo]

interesting

yeah i cant find anything for this on the page

does wooting accept prepaid cards?

[plain spruce]

Wooting is a Shopify platform and accepts Mastercard cards…so it shouldn’t be an issue.

[peak ginkgo]

but i keep recevingi in issue

[plain spruce]

Well if you don’t have a name or address linked to it or have an insufficient balance, the payment can’t be processed. If it’s being canceled after processing and saying that it’s being canceled due to potential fraud, that’s a different issue.

[peak ginkgo]

theres no think to do that

[plain spruce]

If there’s a phone number on the back of the card, you could call that.

[peak ginkgo]

you can have a email or phone number or anything asociated with the card i have though

also the card has $190 and the wooting 60he is $185 (with taxes applied already)

[plain spruce]

Don’t understand what you’re getting at with this.

[peak ginkgo]

*cant

misspelled

[plain spruce]

Depending on the prepaid card’s terms, that could still be considered “insufficient funds” because last time I had a prepaid visa gift card, even though it had like $50 on it, I could only spend like $40 of it and the rest went towards card fees.

If you can’t have any personal information like name or address associated with the gift card, you may not be able to use it online because that’s part of the verification info required when making online purchases

[peak ginkgo]

so what do i do with the card?

cause i wanna use it but i cant

[plain spruce]

Read the terms and conditions that came with said gift card…

[peak ginkgo]

it never said anything about linking emails or phone numbers and the whole website is blank and only lets you look at your balance and transactions

[plain spruce]

I never said you have to link your email or phone number.

I said you likely need to register the card with your name and address in order to make online purchases

But if you read the terms and conditions of the card, it will likely solve any questions.

[peak ginkgo]

wait i heard some people say that it may take 24 hours to activate

but idk

i bought it like 9 hours ago

[plain spruce]

These are questions you’d likely be able to answer with the cards terms and conditions info

[peak ginkgo]

also where is the thing located? cause it only works for us

[plain spruce]

Do what?

[peak ginkgo]

the card only works in US

i am in us

but it says it depends on the company's location

or something like that

so if the company is outside of the us it wont work

[plain spruce]

Wooting is based in the Netherlands but when I bought mine (I’m also in US), it didn’t process as an international transaction

[peak ginkgo]

ok so yeah i cant get it then

that sucks

you know any ways i can work around this?

[plain spruce]

It shouldn’t be an issue since Shopify will process the transaction locally. But it could be an issue. Once again, your best bet is to read the documentation that came with the card because it’ll show how to use the card and certain considerations. You could try to link it to Apple/Google/Amazon/Shop Pay services and it may solve your issue, but idk. Just can’t stress enough for you to read documentation that came with the card.

[peak ginkgo]

i know i looked, it does not work for certain purchases

[peak ginkgo]

omg turns out, its a indian scam company and they just steal your money

[plain spruce]

Wooting? No.

[peak ginkgo]

i looked it has a rating of 98% negative

[peak ginkgo]

no the gift card company

[plain spruce]

Ah. Well, that’ll do it.

[peak ginkgo]

it was the only available gift card in my store aswell

[plain spruce]

What’s the “company”

[peak ginkgo]

i cant believe i lost $200

[peak ginkgo]

SecureSpend

[plain spruce]

Did you buy it at Walmart or something?

[peak ginkgo]

albertsons

i hope theres a way i can get my money back or somehow get a meta quest 3 and the keyboard i want

[plain spruce]

Try to get refund from Albertsons. If they refuse, from what I can see on CFPB https://www.consumerfinance.gov/complaint/ and you should be able to get your money back.

After you get your money back, just get a debit card (not hard to open a bank or credit union checking account) or get a credit card. If you have something like PayPal, cashapp, etc. you can request a debit card for those.

[abstract crescent]

try and put the card on apple pay or google pay and then you should be able to buyy

[restive burrow]

other than bank chargeback i doubt a scam company will give your money back

[peak ginkgo]

How would I get my money back then, you know?

[fringe gyro]

Contact the seller

[peak ginkgo]

i cant

they live in india and it takes like 4 hours for them to respond

[plain spruce]

Try to get refund from Albertsons or file a report to the consumer financial protection bureau that I linked above to get reimbursed.