#Update firmware Unknown error

3 messages · Page 1 of 1 (latest)

umbral mantle
#

Hello,

I try to update my wooting 60he+ to the latest firmware my keyboard is not working anymore, so i decide to try the recovery mode but had an error (see screenshot)
the cable seem to work perfectly fine, the only "fix issue" i found was to plug my charger phone and retry to do the update and then it work but i'm not able to change anything in the wootility app and when i try to plug my old cable it seem to be working but i'm still not able to change any settings in the app (like it say OK it's save but i don't see any change on my keyboard).

Thank you!

Wooting 60HE+
Firmware : v2.10.1
Numéro de série : A02B2409W05T02100S02H06738
Puce : ARM
État : Connecté

abstract schoonerBOT
# umbral mantle Hello, I try to update my wooting 60he+ to the latest firmware my keyboard is ...

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
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umbral mantle
#

fixed issue with another cable