I ordered the wrong keycaps.

[teal pulsar]

Hello, I ordered

Wooting Double Shot Backlit PBT Keycap Set Just White × 1
ANSI United States / Just White

Except that I live in France, so ISO keycaps would have been more suitable. I sent an email to support explaining my situation, and I received an automated email asking me to put my order on hold, but I don’t have that option at all

I know that for any support-related questions, I shouldn’t make a post, but even though I’ve sent two emails explaining my situation, I keep getting the same response telling me to put my order on hold. I can’t find this option. Has my order already been shipped? I see two different answers in this screenshot.

[buoyant heath]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[crisp bear]

Your order can no longer be put on hold, as it has been passed to the fulfilment center.

This means we also cannot prevent it from shipping out at this point.

Your options are as follows.

1. Wait for the package to arrive and get in touch with support to return it (or refuse delivery if possible with the courier tracking)

2. Use them as is. The US/UK set comes with both ANSI and ISO keycaps, though of course not with French specific labels for all keys.