Please help reinstate cancelled order

[plain trellis]

Hi, is there any Wooting support staff here who can help me with reinstating a cancelled OWLAB Sweepstake order due to suspected fradulent

I placed an order using a credit card in my wife’s name because that is the card that we want to collect points on.

I went in to re-place another order but I can no longer and realized that my only purchase window is closed with the cancelled order.

I can provide any verification needed to prove that it is not fraudulent. Please assist me here as I really want the order to go through 🙏🙏🙏 I can also switch to my card instead.

Please message me for the order number if you need it for the support case.

[lone rampart]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[weak trout]

https://wooting.io/support
No one can assist you here.