Hellouu i just wanted to ask if anyone knows the support wait times for prioritized tickets
because i got an email that there was an error with my order and if i directly reply to that said email the support team is on stand by and is ready to answer any questions or decisions i have and that my ticket will be prioritized
but i havent recieved an answer in about 17 hours and i dont know if it usually takes a little longer or if i did something wrong
thanks in advance 
#Prioritized support wait times
shy cloud
umbral vineBOT
Hellouu i just wanted to ask if anyone knows the support wait times for prioriti...
Thanks for posting your support request!
Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)
Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting
Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)
Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.
Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!
Do you need to...
- Cancel an order?
- Return/Refund an order?
- Get assistance with placing an order?
- Change the items in your order?
- Change your shipping address to a different country?
- Return a recent purchase?
- Get warranty support?
All of these types of requests need to be made via the Wooting Support Wizard!