My keyboard stopped working

[wicked kiln]

yesterday I unplugged the keyboard to move it and when i plugged it back in it didnt turn on, ive restarted my pc countless times but nothing helps. Any help is appreciated

[neat ledge]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

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[white wharf]

have you tried performing a restore?

other usb cables or usb ports?

[wicked kiln]

it cant be the cable bc it works with my other keyboards. ive tried other ports to no avail. Would the reset device work if wootility doesnt recognize it?

[formal swift]

If the keyboard is in restore mode it won't show in Wootility, but will show when you go through the steps in the image

[wicked kiln]

restore didnt work, any thoughts. its only a year old

[formal swift]

Since you have the 60HE it might be a D29 case

Since it failed on waiting for the keyboard to reconnect

https://help.wooting.io/article/210-fix-right-side-of-60he-not-working

[indigo barn]

send support an email please (see the bot message)

[wicked kiln]

i dont know what happened but i plugged it in today to try the restore method again and it just started working again lol. Thank you all for this

[nova rampart]