I need help

[supple marsh]

When I unplugged my wooting 60he the usb from the wire took a part of the usb port with it and it broke off. What should I do I'm open to any advice!

[cold dirge]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[nocturne swift]

Contact support via the wooting support wizard linked above

[supple marsh]

I ordered the keyboard recently and the port had been loose and defective from before. Do you think they would be willing to make a replacement

[nocturne swift]

That’s for you to find out from support, but probably.

[supple marsh]

Alright, I just needed to know if wooting was one of those more chill companies or like fullt automated "there's nothing we can do"

I've had a fair share of both so it's only for time to tell noe

Now*

[nocturne swift]

They’re pretty good, but then again there’s people that will spill food and drink on their keyboard and hope to get a replacement and get pissed off when the warranty is voided.

[supple marsh]

So I wasn't hallucinating when I saw a quite literal "I've spilled liquid on my keyboard" section in their support

[nocturne swift]

Dude I joined this discord channel at the beginning of the year and have seen literally dozens of community support posts about it. And some of them don’t even bother to dry off the keyboard before trying to use it. Like wtf 😂

But yeah the usb port breaking shouldn’t be an issue. Worst case if they don’t fix it, you could buy a port online and solder it on the board (I’ve done similar for ps4 controllers since the micro usb port would fail after a while).