Wooting 80HE dead Since arrival, Was given a Jst Cable & Daughterboard replacement, Still dead

[orchid carbon]

Wooting 80HE dead Since arrival, Was given a Jst Cable & Daughterboard replacement, Still dead, However, When i hold down Right arrow & Pause, I get 2 blue light, Other than that, No RGB lights or connection

[nova moth]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[orchid carbon]

I think the module itself is dead

[heavy viper]

Warranty or try resetting the board

[limber iris]

Reply back to the existing support email you've got going, and explain the ongoing issues please 🙂

[limber iris]

Can't do that no. But someone from our technical team will get back to you asap.

[distant lintel]

@orchid carbon
Hi again i have sent you a follow up email

Also it seems you posted your email i went ahead and deleted that post just incase.

[orchid carbon]

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