#The keyboard stopped working.”

8 messages · Page 1 of 1 (latest)

nocturne hemlock
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Hi After a failed update, my Wooting 80HE is no longer working. The keyboard is currently in Restore Mode – the Scroll Lock and Right Arrow keys are glowing blue.

I have already tried the following steps:
• Entered Restore Mode correctly (holding Right Arrow + Pause while plugging in)
• Tried different USB cables and ports (directly to PC, no USB hub)
• Used Google Chrome to access Wootility Web (https://web.wootility.io/restore)
• Still, the device is not recognized (no USB popup, no connection possible)

In the Windows Device Manager, the keyboard does not appear as “Wooting Restore”, so I cannot proceed with the firmware recovery.

Could you please help me restore the keyboard, or let me know if it might be a hardware issue? I’d appreciate any assistance.

Best regards,

still masonBOT
# nocturne hemlock Hi After a failed update, my Wooting 80HE is no longer working. The keyboard is ...

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

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woeful cape
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is it plugged in properly?

#

sometimes it gets loose

nocturne hemlock
# woeful cape check ur jst cable

Yes, everything is connected properly.
When I plug in the keyboard, I hear the Windows connection sound, and the E and R keys light up red — but nothing else happens.

ivory inlet
nocturne hemlock
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Thank you very much, I’ll let you know if it worked.