additional FEDEX shipping fee?

[spring lodge]

i just ordered 80he a week ago and paid around Php 1700 for shipping. now i get a text from Fedex that i need to prepare more than double the shipping fee i paid the first time?! i did get an email from wooting saying “we had deducted our country's VAT (21%) and did not collect the import duties and taxes from your country of destination.”. they sent this after i made the order and until now i didnt get the said deduction. i still paid the full amount + initial shipping fee calculated from my location. can someone explain this? first they said delivery is 5/3, now i had to pay a lot of many for this late delivery

[oblique moon]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
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• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[vestal marlin]

Btw you show delivery stuff

[mental nexus]

That email is a reminder that you did not pay any import duties or taxes on the checkout on our site, and that you'll likely have to pay some on delivery via the courier.

This is shown during checkout as well, and not just "after the fact"