#help with estimated delivery date

7 messages · Page 1 of 1 (latest)

tawdry tapir
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hi i just ordered my first wooting it was saying 11- 17 may estimated delivery day before after i purchased and checked on my orders it says 11 - 24 is there any chance to fasten this process up friend from another country gonna bring me up the keyboard cause my customs doesnt allow above 50£

deep prawnBOT
# tawdry tapir hi i just ordered my first wooting it was saying 11- 17 may estimated delivery d...

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

All of these types of requests need to be made via the Wooting Support Wizard!

normal shadow
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If you’ve already checked out, there’s no way to speed up the process. If you haven’t checked out, you could use different shippers/shipping methods (usually the cost to ship will also change). But also don’t expect a drastic difference in times, especially if something is out of stock because it takes time to ship to the warehouse, process at the warehouse, then shipping to you.

tawdry tapir
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it was saying 11 - 17 on checkout after it said 11 - 24 ?

normal shadow
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But was that 11-17 to ship to the warehouse and 11-24 to ship to you (of course any of these dates are estimated and may be affected by external factors)? When you go into the wooting hub, you’ll be able to pull up your order and see the current estimated shipping times. Whatever is shown there is what to go by.

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Also if 11-17 switching to 11-27 could be different depending on what shipping method you chose.

tawdry tapir
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i choose the expensive one 🙂