lost bolt
Hi team,
I accidentally selected the HK fulfillment center when placing my order, and the payment has already gone through.
I’d like to ask:
Will my order still ship with the May 6th batch as shown at checkout?
If not, and the HK batch ships significantly later, is it possible to switch to the EU fulfillment center? I’m happy to pay the shipping difference if needed.
Thanks a lot for the help!
quasi gobletBOT
Hi team,
I accidentally selected the HK fulfillment center when placing my order...
Thanks for posting your support request!
Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)
Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting
Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)
Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.
Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!
Do you need to...
All of these types of requests need to be made via the Wooting Support Wizard!
quaint cloak
Your order will follow the expected shipping times shown in checkout given there’s no issues with processing
lost bolt
What you mean is that if the checkout page shows May 6th for arrival at the Hong Kong fulfillment center, will my order be part of that batch?
quaint cloak
If that’s what it says
fathom granite
You can check on your order on the hub (link above)
If you need any assistance with changing your order, you'll have to contact support (link also above)
lost bolt
Damn, I accidentally selected the Hong Kong fulfillment center, but I'm not sure if cancelling the order will immediately return the credit on my card so I can place an order for the EU fulfillment center...😭
fathom granite
Cancellationa typically take days to a week (business) to process. Depends on how fast the banks are.
lost bolt
Can I ask you, logically, will the arrival times differ significantly if I choose the Hong Kong fulfillment center versus the European fulfillment center? (The European fulfillment center arrival date is shown as May 9-16, 2025, while the Hong Kong fulfillment center is expected to arrive at the warehouse on May 6, 2025, with the batch marked as 'In Stock').🥲