Need advice on what to do with my order.

[subtle agate]

Hi, I recently ordered the 60HE+ with Expedited Shipping (2–6 business days) specifically because I need it urgently. I have a flight on Thursday, May 8th, and I’m really hoping it arrives before then.

For those who have ordered before how long did it take for your product to arrive after placing the order?

Is there any other way to reach support besides email? I received an automatic response saying replies may take up to 5 business days, which could be too late in my case.

Any help or advice would be greatly appreciated!

[manic olive]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[hollow scaffold]

if it hasnt shipped yet i wouldnt bet on it arriving. we usually dont recommend to order when theres is a specific date to hit. you can of course place the order on hold in the hub and release it from the hold once youre back.

[subtle agate]

I see, Beside that is there a way to contact them to maybe possibly get them to send it before? It's a present to the nephew I'm visiting that told me about it today

In the order it just says "Your order is being prepared to ship to you"

[hollow scaffold]

there is sadly no ways to send it sooner. they all automatically go through the order process and once queued for fulfillment we have almost 0 control over it.

in your case its already in the warehouse system of our logistic partner

all you can do now is pray that the parcel carrier and warehouse work fast enough

[subtle agate]

Yeh time to become religious for 5 days 🤣

[subtle agate]

I see

I hope maybe the customer support will get in touch with me shortly (day or two) and i could sort it out with them to be able to get it in time

Really hope i will get the chance to sort it out