Single blue keycap?

[nova badger]

I have one single blue keycap out of nowhere. I can't seem to get it to go away. My LED settings shows that keycap is white.

[glad pecan]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[pseudo atlas]

Well maybe leds are broken

[hollow lantern]

LED* not keycap. The keycap is just plastic.

Try changing that key to Red, Blue and Green one at a time. Most likely a dead LED

[nova badger]

Yeah that's what I meant, I know we are talking about the LED. But I've tried changing the color and nothing happened. How do I fix a dead LED?

[hollow lantern]

Soldering Iron?

Contact customer support (links above)

[nova badger]

Soldering Iron? Lol wow. I submitted a ticket. Thank you.