Wooting 60he Troubleshooting & System Detecting & Connecting issue (Note: I Received note limit)

[sacred pagoda]

Issue:
My Wooting keyboard is detected but does not type on my system.

What I've tried so far:

Unplugged and reset (FN + Backspace for 5 seconds) — repeated 8 times.
Wootility software detects all keypresses.
Cleaned the keyboard and switches.
Updated firmware via Wooting app and web tool (v4 and v5).
Deleted and reinstalled Wootility just in case.
Wooting Restore popped up during updates but did not fix the problem.
Watched LinusTechTips and Wooting’s official YouTube troubleshooting videos.
Tested the keyboard and USB cable on other PCs — both work fine.
Swapped USB cables and ports; tested multiple keyboards — issue persists across all devices on my system.
Sometimes, the keyboard incorrectly detects as a mouse.
Ran full system checks (sfc /scannow, DISM /RestoreHealth) — no system errors found.
Followed all Microsoft troubleshooting steps.
Checked Reddit, GitHub, Microsoft forums, Wooting Help Center for additional solutions.
Performed BIOS checks, updates, and firmware updates — keyboard works in BIOS but stops functioning when Windows loads.
Performed system recovery and a full system reset — no success.
Verified all PC components and motherboard compatibility, no recent hardware failures.
Summary:
The keyboard functions correctly at the BIOS level but fails once the operating system is loaded. Device Manager shows a "Driver Error" under the keyboard device. After exhausting all standard and advanced troubleshooting (including firmware reinstallation, cable and port swaps, Windows recovery/reset, and external testing), I believe this is either a firmware, deeper OS driver conflict, or hardware communication issue.

I would appreciate any advanced support or steps beyond what’s publicly available, as I have completed all listed troubleshooting already.

[vague quail]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

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You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

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[sacred pagoda]

Also this issue might be due to the latest software and I don’t think I’m the only one with this issue

[loud root]

I also just had that issue

[sacred pagoda]

Ok I was about to say

My uncle works in IT and he tested everything himself and said that it is just best to contact manufacture because he doesn’t think it’s an issue with me an that’s a issue with the entire software detection drivers

<@&490097707487330305>

I’m 100% down to discord call anyone who helps with these types of issues

• also you won’t believe how much we rely on a keyboard ( I’ve been stuck with on screen keyboard lmao

[stone lintel]

Please don't ping staff or moderators for help.

[sacred pagoda]

Im aware it’s annoying I’m Sowwy, but please someone help

[stone lintel]

Discord is a community server, not customer support. As per the #❗│important rules, you'll have to contact Wooting support via the links above for that.

This channel is for people volunteering their personal time to help people with issues (if they can of course)

[pallid sleet]

Skibidi?

A ping

[pallid sleet]

That’s a whole lot of troubleshooting, almost kind of scary amount actually

Did you try plugging it into another device to see if that device can’t recognize it as well?

[sacred pagoda]

lmao i maked profiles for every tesT

[sacred pagoda]

i talked about in my post

Tested the keyboard and USB cable on other PCs — both work fine.

[pallid sleet]

’’’Sometimes the keyboard incorrectly detects as a mouse’’’ Ah yes, the Wooting mouse

[sacred pagoda]

no joke lmao

[pallid sleet]

Wait so on other PCs it works, just not on one specific one?

[sacred pagoda]

yes, it was reclaimed as a software issue (worked on cromebook) ( desktop it did not)

im using on screen keyboard currently

[pallid sleet]

Weird issue

[sacred pagoda]

Also my software detected it so idk

[pallid sleet]

It’s pretty late, and my head is fried from traveling all day, so excuse me but I will go sleep

[sacred pagoda]

No worries

Gn

[pallid sleet]

Windows issue maybe? But what from Windows

[sacred pagoda]

Good question because it was showing that it was a driver issue and I did all the drivers so I don’t know

And then every single windows command prompt line to test if there’s any issues with my system

Lmao

[sick umbra]

So it thinks your keyboard is a mouse and the mouse as a keyboard

what did you do to your Windows