I recently bought a wooting60he module alongside switches and the optimum case. I just built the keyboard but for some reason the “S” key doesn’t work and won’t activate. I tried power cycling the keyboard as well as changing the switch to check if something was wrong with it and the key still doesn’t work. I’ve also put the keyboard into restore mode and fully factory reset it and the key is still dead. Is there any other way to fix this problem?
#New Keyboard has a Dead Key
tepid hearth
mellow mountainBOT
I recently bought a wooting60he module alongside switches and the optimum case. ...
Thanks for posting your support request!
Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)
Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting
Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)
Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.
Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!
Do you need to...
- Cancel an order?
- Return/Refund an order?
- Get assistance with placing an order?
- Change the items in your order?
- Change your shipping address to a different country?
- Return a recent purchase?
- Get warranty support?
All of these types of requests need to be made via the Wooting Support Wizard!
white mesa
I recently bought a wooting60he module alongside switches and the optimum case. ...
can you try recording a video from https://analog-monitor.wootility.io ?
press a working key couple of times, then the non working keys please
white mesa
<@486955232610484245>
https://analog-monitor.wootility.io/ from here would be great :)
tepid hearth
Oh okokok
white mesa
since this only happens on one key, it might indicate that the hall effect sensor is faulty; best you can do is to contact Wooting's official support via the support wizard: https://wooting.io/support and get their official statement; make sure to include the videos and troubleshooting steps you concluded, or alternatively send the Discord thread link as well - https://discord.com/channels/167181566978555904/1365725203833028801
tepid hearth
Ok thx broski