Unable to flash firmware

[sudden ledge]

Summary: Device only goes into restore mode so I cannot initialize it to Wootility in order to flash it.

Just started initializing a new 60HE+ module and I was having trouble flashing it with the web version. So I downloaded the app and the device was not recognized. It seems that at the current state the device has no firmware installed on it and is unable to be detected by the Web or App version of the utility. No matter how I plug it in it only is recognized by windows as 'Wooting Restore'. So I am stuck in both apps at a state that requires the keyboard to be added in order to flash the firmware but I cannot initialize it until the firmware is flashed (If I had to guess)

[drifting bronze]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!