#Wooting 60HE not connecting

2 messages · Page 1 of 1 (latest)

merry grove
#

Guys, I just made a firmware update for my keyboard and it got stuck at step 6, where it said „reconnecting…“. Then it told me to plug out my keyboard and plug it back in and I would be able to restart once it was reconnected. After plugging it back in though, it didn’t appear again and it’s not working anymore. I don’t know what to do at all.

desert mangoBOT
# merry grove Guys, I just made a firmware update for my keyboard and it got stuck at step 6, ...

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