#Shipping

1 messages · Page 1 of 1 (latest)

tacit topaz
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I’d like to ask if my keyboard is gonna be shipped to me this week? Just ordered it yesterday and hoping to get it as soon as possible.

warm ether
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Hey do you live in the US? just found out myself that they do batch shipping because theyre in the EU

tidal flicker
warm ether
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where did anyone say that??

tidal flicker
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you claim we do batch shipment which is technically true if youre on preorder but not whats happening in your case having read your messages on here

warm ether
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so instead of being vague just tell me whats with my case? why does everyone at this company have to be "akshually ☝️ 🤓 " instead of just answering the question

tidal flicker
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you have been linked to an entire post explaining in detail whats happening in your case

warm ether
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yes no thanks to your customer supp team

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are you done trying to prove a moot point?

tacit topaz
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@tidal flicker if i ordered last weekend is it possible i get it this week?

tidal flicker
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you should have gotten an estimate during ordering. you can check on https://hub.wooting.io

The Wooting Hub

Access and edit your orders, connect your discord, and manage your Wooting account.

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keep in mind its an estimate

tacit topaz
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i did just asking if it's "possible"

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cus i don't undertand all that pre order stuff

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just bought the keyboard and didn't see no pre order or anythning like that

tidal flicker
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thats why im pointing you to the estimate. its the most "accurate" timeframe we can give you and is tailored to your order and destination specifically

tidal flicker
tacit topaz
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are you able to tell me if packages are gonna get shipped today?

tidal flicker
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packages ship daily

tacit topaz
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do you like ship at the end of the day or through out the day?

tidal flicker
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depends on the carrier. they all pick up at different times during the day

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but also not something we handle directly

tacit topaz
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cus my order has been in "ready to pack" for a little bit now

tidal flicker
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hence the estimate on the hub. it adds timeframes for packing, queueing, delivering and such

tacit topaz
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well alr i guess that's it. Just excited for my new keyboard. Thanks!

tidal flicker
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ofc you also get a tracking link once it ships (that link is from the parcel carrier and far more accurate than estimates from us)

tacit topaz
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so i'll get a mail when the package gets handed over to my carrier?

tidal flicker
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yes

tacit topaz
tidal flicker
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thats understandable. at the same time we base all estimates we give on historical data from past orders so it could inflate thanks to christmas delays and such

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but yeah we definitely send you an email (assuming you received the previous ones as well) with tracking info once it gets handed over

tacit topaz
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well i got two mails one asking to activate my account and the other confirming my order-

tidal flicker
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then it should also send you the tracking mail. the order confirmation is the important one for that

tacit topaz
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first when it gets shipped right?

tidal flicker
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yes

tacit topaz
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@tidal flicker the estimated delivery keeps getting pushed back. Started at 18 then 19 and now 21. This lowkey sussing me out.