Order Yet to Change Status

[ornate pollen]

I placed an order on Monday with expedited shipping, and it was held up because the extra cable was on backorder. When I ordered I don't remember seeing anything about my entire order being held, rather I saw a date range of possible delivery.

When I contacted support the next day, rather than just chaing it for me and shipping the keyboard and keeping the cable on backorder, they directed me to the hub to place my order on hold and request that the keyboard be sent. I took care of that the same day. The whole order still shows on backorder.

Yesterday morning, I again reached out through the hub to see if they can get my keyboard out so I can receive it on Friday but I still have yet to hear back. I even ordered another keyboard with expedited shipping separately to get it in the time frame I need it on Tuesday. The hub tells me it has been shipped 2nd Day Air, but UPS tracking says they don't even have the package yet.

Is there no way to get to support within a reasonable amount of time? I ordered when I did so that I would receive the keyboard with the rest of my setup. Actually, I've ordered twice now.

As of right now, between desk, pc components, and chair, everything is being held up by a keyboard that I ordered through expedited shipping 3 days ago which seems wild to me.

[warm violet]

This isn’t amazon. Don’t expect next day shipping

[solid pumice]

The shipping time, in this case expedited, is from the moment it leaves the warehouse. It does not speed up any time before that. Support right now seem to respond within a few days to a week, so changing an order could probably take a few days. Relying on shipping within a short deadline is highly discouraged, including by Wooting staff

[ornate pollen]

I never said I expected next day shipping, but I would expect expedited to be shipped within a few days. I would also not expect an entire order to be on back order over a cord that isn’t necessary to use the keyboard.

[tepid sorrel]

did you pay for shipping twice when ordering, so stuff that's already at the warehouse can be shipped faster? no? didn't think so

[ornate pollen]

Did I pay for my order with a given window of delivery on the website at the time of checkout, and that window of time will not be met? Yes, yes I did.

[solid pumice]

Expedited shipping is something the carrier does, not Wooting, so it doesn't affect how fast it's handled at the warehouse

[ornate pollen]

Agreed, but the window of time given at the time of checkout, I assume, would take into account the time that it takes to ship. The real issue here was that the entire order was placed on backorder.

[warm violet]

If items in your order are on back order, it’s generally assumed that unless specified by the company, the whole order will be held until the back ordered product is in stock. The window given upon order is just an estimate.

Back ordered items can change that estimated time vastly

[solid pumice]

The estimate in the blue box at checkout should include everything yes AFAIK, if it didn't then either something is off on the site or the item might just have gone out of stock and not been updated in time for the order

[ornate pollen]

That's not true as a generalization. It's possible I missed seeing a company policy that they have which says that. I have managed several large warehouses, and currently manage a large warehouse. It's typically based on company policies or more frequently customer preference.

[ornate pollen]

Possible!

[warm violet]

It’s sad that you say you’ve managed several large warehouses but still have no idea how shipping and processing works. The sheer level of entitlement too is staggering.

[ornate pollen]

It's sad that you spend your time fanboying on a community support feedback forum spewing personal opinion.

[warm violet]

Nah I ain’t fanboying or spewing my personal opinion. I just know how businesses typically operate and understand the shipment process (specifically throughout the US).

The fact you placed another order without the cable, effectively buying 2 keyboards, shows you have more money than sense.

[ornate pollen]

You must be real good at business, that's why you live on Discord.

[solid pumice]

No need to fight, but I guess the mods will be here soon