Allow me to introduce myself. I am an introvert keyboard enthusiast. I have an hobby of collecting Wooting Keyboards (so much so , that when I ordered My Founders 80HE on the first day, they put me in the end of the list, considering me a commercial customer; which I am not). Until this day, I still retain ownership of my six 60HE, six 60HE+, four TwoHE, two UwU RGB Stealth Brass and two 80HE (a founders ANSI) and the most recent acquisition: an 80HE ISO (both Zync Black)
You know why? Because I love Wooting keyboards and I tend to support the companies I believe and relate to. And you know that the best way to support a company is with your wallet. That's what I do!
Until this week, I only had an issue with a 60HE a few years ago, which was actually resolved with a firmware update. The support at the time (via email) was sufficient because the issue got resolved by means of a firmware update
Things start going sour when I unpack the latest 80HE ISO. Immediately I could tell something was wrong . sluggish, difficulties in connecting to wootility and finally I could see what we could call ghost/spam inputs as well as no inputs at all
I've been around the discord channel long enough to observe the rising amount of 80HE having ghost inputs, keys not working , etc (just stroll around the 'community support and find out).
#Wooting, how far you have fallen [rant about Wooting customer support and current development focus]
pine obsidian
What I don't like so far:
Wooting not admitting there is a problem. If indeed released products are not working as expected, and there is a substantial amount of issues, this needs to be looked into.
Wooting is not a software company. You are not a Developer Company. You manufacture and retail keyboards. Development is just a method to continue providing support to the product you sell by means of firmware updates and configuration utility
In case of support, a disconnected email thread, without an accountable case ID, and no means to track its progress is unacceptable in 2025
All the staff should have a unifed message:Your business is selling/supporting keyboards. You should never/ever advise a customer to update a retail product to a beta version of the firmware in hopes to resolve issues .
If you intend to develop new features, or broaden the potential of your product, please do so, but not at the expense of the retail product stability.
Have a great day ahead!
pine obsidian
If you were to ask me what you should focus on (software/firmware-wise), I would suggest:
Improve the 60HE/60HE+ latency to compete against the competition (venom) [unless a replacement product is in the works]
Improve 80HE stability issues (primarily with the Lekkers, 3rd switches in Best Effort Basis). Improve performance against direct competitors
Possibility to completely toggle LEDs off by means of a assignable Function Key (to lower power consumption/carbon footprint and increase lifespan of the product)