Hi there, thank for you expressing your feeling about the experience you've had posting feedback.
I'm going to tackle this head-on, because it's unclear to me whether your post stems from understandable frustration related to your unique shipping experience, or from a misunderstanding of the situation.
For context to any others who may be reading this, the "feedback" thread which was closed and locked is this one:
https://discord.com/channels/167181566978555904/1348595082953232394
The problem highlighted in this post was that FedEx, a 60 billion dollar corporation whose entire job is to ship parcels around the world, was without any warning or notification to us the shipper or you the customer, unable to import parcels to Saudi Arabia.
This is not feedback, this is shipment support. All support is handled exclusively through the support system on our website, and intentionally NOT through Discord. The purpose of the community support channel is for our passionate community members to assist other customers with basic troubleshooting or guidance on topics that do NOT involve any personally identifiable information. Shipment support necessarily does require PII.
What you experienced was an extremely rare and unexpected event in the world of parcel shipments, what’s often referred to as a ‘Black Swan Event.’
In your original post, I educated you and any others reading the post, of the situation that presented itself, what Wooting has already done to address it, and how any individual shipment concerns would be handled. I locked your post because there was no possible further benefit to continued (emotionally charged) discussion on the topic.
Instead, anyone who might be experiencing a similar situation, was directed to our support system where they can actually be assisted. Any further conversation in that thread would have made it more difficult for any other customers in that situation to see my comprehensive response and know what action they should take - contacting support.
You view this action as Wooting trying to silence you, and I assure you that could not be further from the truth. To demonstrate that, I am going to leave this thread open because this thread is not about a shipment problem that others may need help with themselves, but instead a thread for you to share your perspective and vent your frustration.
That said, if the thread ends up devolving into personal attacks or hateful comments, it will be moderated accordingly. So far, that hasn’t happened, and I appreciate that.
As a final note, I’ve shared everything I feel is relevant here, and while I may not respond further, I respect your right to continue sharing your perspective if you wish.
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