#Ordered Wooting 3 Days Ago. Order does not show in order hub.

1 messages · Page 1 of 1 (latest)

broken capeBOT
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Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

All of these types of requests need to be made via the Wooting Support Wizard!

elfin dirge
lucid patio
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contact wooting with the wizard above

elfin dirge
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yes i did

lucid patio
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u might want to add identifying details like proof of purchase or delivery address

elfin dirge
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i just wanna know if this is normal

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or if this has happened before

lucid patio
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did u get an email after purchase?

elfin dirge
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no

lucid patio
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then during checkout the email might have been typoed

elfin dirge
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nope. everything is correct. i clipped the process of my order

lucid patio
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then idk what happened

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but cs should know

static bough
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If you didn't receive a confirmation email right after checkout, you either used a different email than you think, or you have a typo.

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Contact support via the website for assistance

elfin dirge
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ok