#Package damaged, no reply from support
1 messages · Page 1 of 1 (latest)
Thanks for posting your support request!
Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)
Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting
Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)
Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.
Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!
Do you need to...
- Cancel an order?
- Return/Refund an order?
- Get assistance with placing an order?
- Change the items in your order?
- Change your shipping address to a different country?
- Return a recent purchase?
- Get warranty support?
All of these types of requests need to be made via the Wooting Support Wizard!
Apologies for the delay. CS team is still working on all the tickets and it takes a bit longer than we would like. You said you've already reached out to us with the form and email, which should be enough. WHen you mean the form, I don't know if you also mean that you did the 'start a return' option, https://wooting.io/support?issue=34
Pick the category and issue you need help with, and we'll guide you through the process.
I can't do anything for you regarding your order. If you've done what you said, all you can do for now is wait for areply for the CS team 
Uhm even the return needs to go through with support