coral harness
My keyboard will just cut out randomly while using it. I can unplug the keyboard and plug it back in and it'll work for a little while, and then the problem happens again.
I opened a ticket 10 days ago now with no response other than the automated response that is sent immediately. I'm trying to remain a constructive posture here, but I have to say that's a comically bad and frankly unacceptable turnaround time on a keyboard that cost me $289.99 before tax.
arctic meteor
My keyboard will just cut out randomly while using it. I can unplug the keyboard...
the CS team is overwhelmed with training new memebers and answering emails at the same time soo it can take time
coral harness
Maybe they can start charging a premium price for their products so that they can better capitalize their customer support org?
celest peak
Have you checked if you have any firmware updates available?
arctic meteor
Maybe they can start charging a premium price for their products so that they ca...
thats not how thats works xd
coral harness
Have you checked if you have any firmware updates available?
I have, and to Wooting's credit, I've downloaded 2 of them in as many weeks. They're really coming out with updates quickly.
celest peak
Also, are you using the cable that came in the box or a custom one? I've seen some ppl have issues with custom cables
coral harness
I've tried 4 different USB cables and 3 different PCs. They all have the same issue. I've also tried just about every USB port on my main PC with no luck.
celest peak
damn
arctic meteor
Do you use 8k polling ?
coral harness
I really want the ootb usb cable to work. It looks sexy. 🙂
I do have 8k polling enabled and have seen that when I lower it to 1k polling that the problem goes away. My issue there is that 8k polling and the commensurate .125 ms lag is a selling point of the keyboard, so I want it to work.
arctic meteor
I do have 8k polling enabled and have seen that when I lower it to 1k polling th...
they are trying to fix that but for the moment just use 1k polling as u not gonna feel the difference between them
celest peak
for sure 8k should work flawlessly, but 1 milisecond response time is beyond human perception already
coral harness
Fair enough, but if you buy a product, you expect the advertised features to work, right?
limpid badge
yes and we are working hard to figure out the root cause of 8khz having issues on certain system configurations
you can expect a firmware update to fix this asap
also given that you tried 3 PCs: could you share the hardware setup and software setup of the PCs? (cpu, mainboard, gpu, ram, OS, etc.)