Sent an email with regards to a keyboard issue on the 20th of October and have just received a generic email advising on what I have already tried on the support page with no success . Brilliant customer service by Wooting . I’ve just replied to the email and I won’t be surprised that the next excuse will be “ due to Christmas “ because they have exhausted the “ due to the new release of the 80HE” . Well….you need the customers
#Cowboys
worn sky
granite granite
Sent an email with regards to a keyboard issue on the 20th of October and have j...
They are training new members and trying their hardest to answer every question
worn sky
Training new members to answer one email in a month ? I’m pretty sure there’s a system set in place for outstanding in the support department. Or is it just the case of “ we’ll get to it when we can “
The automated email did mention “Quality over Quantity “ which from what I interpreted was that it will be dealt dealt with quite promptly. Didn’t realise it was 1 month
granite granite
Not just one but u need to calculate that they have tens of thousands of emails
They are answering 1000 emails a day
Or even more i dont know for sure
worn sky
Well, that just verifies that your statement from the automated email is false and should be adjusted realistically