This company lies terribly!!!! | Wooting | Page 1

analog sentinel Oct 28, 2024, 6:42 AM

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Put in an order a week ago and still hasn’t shipped or anything even payed extra for the expedited shipping and it’s still saying I will be waiting for like 3 weeks pathetic

open magnet Oct 28, 2024, 7:48 AM

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expedited shipping is for when we ship it from the warehouse to you. if it was unclear that you placed a preorder you can request a cancellation and refund via the support page at any time

analog sentinel Oct 28, 2024, 8:45 AM

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Didn’t place a preorder ordered and in stock item my friend did the next day and his tracking email came the very next day cause his was shipped and mine still isn’t shipped

open magnet Oct 28, 2024, 8:46 AM

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that doesnt sound right. do you have an order number?

analog sentinel Oct 28, 2024, 8:46 AM

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Yes

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Me and him ordered the exact same keyboard he got an email the next day saying his was shipped and I still haven’t got mine shipped

open magnet Oct 28, 2024, 8:47 AM

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would you mind posting your order number?

analog sentinel Oct 28, 2024, 8:47 AM

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Is there a way I can send it privately

open magnet Oct 28, 2024, 8:48 AM

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the ordernumber is not something anyone else can use for anything so there is no real need to share it privately

analog sentinel Oct 28, 2024, 8:48 AM

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US147414A

open magnet Oct 28, 2024, 8:54 AM

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hm i asked internally as its been submitted to get fulfilled

analog sentinel Oct 28, 2024, 8:56 AM

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A week later it’s getting fulfilled when my friends was shipped the next day?

open magnet Oct 28, 2024, 8:58 AM

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all i know is that it shouldnt be stuck but is. once i get an answer internally on why this happened in the first place i can give you an answer. while unintentional i apologize for the inconvenience

analog sentinel Oct 28, 2024, 8:59 AM

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And I don’t get anything for being screwed cause your website said i would receive the package between oct 25-28

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And obviously my expedited payment didn’t go to anything at all

open magnet Oct 28, 2024, 9:07 AM

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I understand that you are upset but at the same time I have to clear up that we dont give specific dates because issues can arise. We give expected dates. I also have to reiterate that expedited shipping doesnt mean the warehouse process is expedited but that UPS/USPS/DHL/DPD/etc. expedite the shipment (by whatever that means in their logstics system).

analog sentinel Oct 28, 2024, 9:08 AM

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That wasn’t explained tho it says expedited shipping on your site and specifically says under expedited shipment 3-5 days and then when you order it tell you between 25-28

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Still doesn’t explain how mine got screwed and my friends got shipped the very next day so obviously expedited means something in your warehouse

open magnet Oct 28, 2024, 9:10 AM

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i can assure you expedited means nothing before the package is handed to the parcel carrier

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im also still waiting for an answer internally on why its stuck in the fulfillment queue

analog sentinel Oct 28, 2024, 9:13 AM

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Still don’t explain how mines been a week and still hasn’t been shipped at all and I can’t even try and get a refund cause it will take just as long so I’m just stuck in this stupid cycle and I’m still wanting to know if there’s any kind of compensation for my wait when it specifically says expedited is 2-6 business days and I’m pretty sure I ordered it the 22nd

open magnet Oct 28, 2024, 9:14 AM

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the order date is correct but again expedited refers to the shipping time not processing in the warehouse. if you want a refund i can try and see if we can get that done

analog sentinel Oct 28, 2024, 9:15 AM

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I would rather have my keyboard that I paid 200 dollars for its obvious I’m just getting screwed cause like I said I have a friend that ordered one right in front of me the day after and he’s getting his today

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So it takes 6 days to process it in the warehouse ?

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Should be put on the website cause that’s insane

open magnet Oct 28, 2024, 9:16 AM

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no. i will reiterate that your order is stuck there for an unknown reason

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it usually doesnt take anywhere close to that

analog sentinel Oct 28, 2024, 9:17 AM

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Well it has so is there any compensation for the extra wait that you just admitted doesn’t happen?

open magnet Oct 28, 2024, 9:18 AM

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i am not sure but also forwarded that request internally

analog sentinel Oct 28, 2024, 9:19 AM

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Okay cause I expect something I’m not trying to be mean or difficult but this was a gift for my kids birthday and now I can’t even give it to him cause it’s not gonna be here anywhere near the time I expected

open magnet Oct 28, 2024, 9:24 AM

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so what we can offer is a refund on the shipping while still shipping it expedited (basically free shipping)

analog sentinel Oct 28, 2024, 9:25 AM

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Is there any word on when it will be shipped ?

open magnet Oct 28, 2024, 9:26 AM

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yes i just got that after figuring out the compensation. someone is basically hand holding the order through the process rn

analog sentinel Oct 28, 2024, 9:27 AM

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I can’t get any accessories or anything for free so I have something to tell my son on why I don’t have it for his birthday today?

open magnet Oct 28, 2024, 9:27 AM

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we cant do any order edits once its queue to fulfill sadly

analog sentinel Oct 28, 2024, 9:28 AM

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So you can’t make a separate order to send at the same time ?

open magnet Oct 28, 2024, 9:28 AM

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i can not

analog sentinel Oct 28, 2024, 9:29 AM

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I will think of something then I guess

open magnet Oct 28, 2024, 9:29 AM

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i once again want to apologize for the inconvenience. ill try and keep an eye on the order myself as well.

analog sentinel Oct 28, 2024, 9:30 AM

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Thank you for your help and patience really wish there was a little more compensation cause now I have to tell my kid tomorrow that I don’t have his gift but thanks anyways

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Today *

open magnet Oct 28, 2024, 11:25 AM

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@analog sentinel just wanted to check in with you if you got your tracking info email.

analog sentinel Oct 29, 2024, 8:08 PM

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got it

charred cave Oct 30, 2024, 3:02 AM

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open magnet <@935839667297861672> just wanted to check in with you if you got your tracking ...

so to get attention all i have to do is put up a title like this? imma try it i guess cuz i been a whole month and a day on a support ticket about splitting a simple order with 2 founders campaign keyboards and a bunch of stuff and thats diabolical when expected wait time is 1-2 weeks, thanks Bailey for the idea

steep fiber Oct 30, 2024, 9:17 AM

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charred cave so to get attention all i have to do is put up a title like this? imma try it i ...

The difference is that he ordered an item in stock and the warehouse messed up. You ordered a product and accepted that there will be delays

charred cave Oct 30, 2024, 12:52 PM

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steep fiber The difference is that he ordered an item in stock and the warehouse messed up. ...

There is no issue with the delay… i dont mind the delay… the problem is support does not answer at all been missing in action for more than a month, there is only 1 delayed item in my order all i want to do is split it off the original order and have everything else arrive… only the white keyboard is delayed, the zync one isnt and everything else isnt….

analog sentinel Oct 30, 2024, 5:44 PM

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Thank you guys so much for you help finally got it in

open magnet Oct 30, 2024, 8:37 PM

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ill tell the person that helped push it through as they are the real mvp for slapping the warehouse on the wrist

#This company lies terribly!!!!