#Feedback regarding wooting support team

1 messages · Page 1 of 1 (latest)

keen yarrow
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I've been in this server for a while and it's concerning to see the amount of feedback forums regarding the wooting support team,

Issues range from waiting months for response to lack of a detailed enough response from your team to help with customer inquiries.

I have a friend who recently ordered the wooting HE60 and had to contact the support team due to an issue with one of their keys being faulty with the wootility software. They have been waiting for a response since September 22nd and I'm pretty sure they've also posted in these forums regarding the issue.

The issue with the support team has gotten so bad to the point where members of the wooting community usually come into these forums when it isn't their job to help deal with customer inquiries. Some of these members of the wooting community often do not have the resources to help resulting in needing a response from the wooting team (which is already a task within itself).

If the current ongoing support team is small and unable to deal with the current workload, it might be best to look into another avenue of getting more team members on board. Even if it's for remote work (this isnt my call to make it's just feedback)

I hope this feedback is taken into account! I do love my own wooting keyboard and I support the company! Its just a shame I can't say the same about the support team as their products really do deliver amazing quality we would love for your support team to deliver that same quality 💖

frozen igloo
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Go take a look on the wooting website. There are open positions for support members. First of all do they not grow on trees, then they also need time to get trained. Wooting has been expanding a lot already, but exploding popularity and new releases just aren't easy to handle if you're still a small company.

Also the "has gotten so bad to the point where members of the wooting community [...] deal with customer inquiries" is just not true. If you try to read again, you'll see, that discord is only to handle crowd sourced support ("community" is explicitly in the name of the "support" channel). Everything else should be done by email, where it gets handled by wooting itself.

inland badge
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their cs team is rapid expanding

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however training new members and chippng away at backlog take a bit of time