As feedback, I think the Wooting Hub should probably have a dedicated technical support page (not just for processing order changes or cancellations). Something with support ticket creation and tracking. This way it’s clear there is an open file on each technical support issue, that is in the system, in queue, awaiting attention. Otherwise, if it’s just an email in someone’s box, it’s easy to fall through the cracks. Maybe you have an internal way of tracking, but the customer can’t see it.
#Suggest creating a dedicated technical support page with support ticket tracking
royal hazel
rancid ginkgo
i second this.
on this note at some point its inevitable to hire more people.
i would understand having a "small circle of trust" that have the same goal in mind however requests in general take too long and i personally cant fathom stopping the shipment of the 60he in favor of the 80he
given the success of wooting and the generated hype over the past months it was easy to assume that the new product would be just as if not more successful.
so hiring more people to compensate with the amount of orders and requests is the only way of keeping up with all of that.
i dont mean this in a bad way.
its just if things like these get out of control you can lose a ton of the reputation that you worked hard to build up for 😄
round flower
They did hire more ppl but training them takes time
hexed acorn
Thank you all for your feedback/comments!
We did indeed hire new people, especially joining the CS team. However, training them/getting them familiar with our systems etc. takes some time. We're always looking for new CS members, but we don't just want to willy nilly hire people you know.
We're aiming to get back on track of course, so all we can do now is ask for your patience!
And just putting this here, if anyone wants to apply to join us, feel free to apply: https://wooting.io/careers
rancid ginkgo
i appreciate the honesty @hexed acorn
hiring people indeed takes time.
lets hope that things get worked out in the future since i have nothing but respect for this company
hexed acorn
We of course want things to work better/smoother for our customers. Things cannot change over night unfortunatly. But yeah please know that we're working on improving things internally and for you all externally