Is this company always this bad with shipping and customer service? I have placed an order with EXPEDITED SHIPPING on September 1st and the estimated shipping date they gave is WAY OFF. I have a pc build which I recently built, I ordered everything after ordering this keyboard and still cant even do anything with it since Im waiting for this keyboard. I have been contacting customer support for nearly a week with absolutely no reply at all. This is genuinely one of the worst experiences Ive had with any company. Horrible. I was intending on getting the 80HE, I guess not.
#Keyboard shipment
tall raptor
slate kernel
No one (outside of Youtubers/Reviewers and the Wooting employees) has the 80HE yet. The first people getting it are people who preordered way back in March 14, 2024 to April 15, 2024 (Founders Campaign). You should've done some research before you paid or hell even if you checked out the product page, you would know that expedited shipping is going to do jack shit. Your ignorance caused all of this; there is a bright blue box at checkout saying:
Expected at Warehouse
Early November 2024
Expedited shipping isn't going to somehow magically change that
tall raptor
Not what I mean, I meant that my original order that is extremely late and still not delivered is on the 60HE. I was going to order my 80HE when the 60HE arrives as I like a 80% keyboard better. After my experience with the 60HE, I dont think I will.
Ignorance you say? Did the sentence at the end not make sense to you as I said "Intend" on getting the 80HE as in the future. Some people cant read I guess
slate kernel
In no where on this post did you say you ordered a 60HE
And due to the 80HE being so close, responses to emails are delayed significantly as Wooting is ran by 20 or so people
slate kernel
Ignorance you say? Did the sentence at the end not make sense to you as I said "...
As English isn't my first language was intending is a little confusing
tall raptor
Thats fine but its still crazy how much good stuff I hear about this company and its support but its been hell for me tbh
tall raptor
And due to the 80HE being so close, responses to emails are delayed significantl...
Kinda makes sense. I guess, but its been blown up for like a year rn. Can they not make support better? seems lazy to me tbh
slate kernel
Kinda makes sense. I guess, but its been blown up for like a year rn. Can they n...
They had just recently sent out shipping conformation emails for the 80HE
Someone said they're currently in the middle of training some new employees although I do not know how many
tall raptor
Yeah but 5 days no reply is still crazy tbh
tall raptor
Someone said they're currently in the middle of training some new employees alth...
Thats good I guess, ill check back in a few days if they dont reply
My pc is just sitting here with no keyboard lmao
Or I might just cancel if this drags out
slate kernel
Do you have a tracking number for it? When does it say it'll be delivered?
slate kernel
I hope I didnt show my address
blur the tracking id
slate kernel
However I think Wooting can’t do much about this, the most they could probably do is refund your expedited shipping
You might want to move this issue to #1019755933959733258
tall raptor
However I think Wooting can’t do much about this, the most they could probably d...
idk tbh how would they differentiate between the expedited and not if they cant do much about it.
slate kernel
there wws a similar case here: https://discord.com/channels/167181566978555904/1272944682204401697
tall raptor
I dont see they did anything except talk about the refund
The refund is the least of my worries I mean its like 8 dollars but I just want my keyboard tbh
hearty sequoia
However I think Wooting can’t do much about this, the most they could probably d...
Thank you for helping out.
hearty sequoia
I dont see they did anything except talk about the refund
It looks like this is a delivery list case. We’re in a bit of a pickle with CS, we had our company get together in the first week of September and half of CS extended holiday afterwards for this week.
1/3 of the employees is customer service. I can’t tell you how difficult it is to be ahead of this, it somehow keeps evolving to a new scale.
tall raptor
It looks like this is a delivery list case. We’re in a bit of a pickle with CS, ...
Who am I supposed to contact? Should I send out another email or? I mean its literally been 2 weeks this is getting out of hand. Really need a big improvement on CS imo.
hearty sequoia
Who am I supposed to contact? Should I send out another email or? I mean its lit...
Can you give your order number ,then I can make sure a cs can followup your ticket
meager plank
I was given a UPS tracking number 5 days ago. So far, there is no update on shipping... I am waiting for a Wooting 2 HE Full-size analog keyboard.
Can someone from the CS dept provide me with more details?
I placed my original order back on August 18.
mystic mortar
I was given a UPS tracking number 5 days ago. So far, there is no update on ship...
In order for our EU fulfillment center to be as efficient as possible getting the 80HE orders shipped, we are pausing the fulfillment of any order that does not have an 80HE. Non-80HE orders will resume fulfillment starting the 23rd of September.
weary solar
a UPS tracking number means it's fulfilled already, ignore the above
meager quail
how long does it take on expedited