You customer support is terrible!!! - Is this a joke???

[ebon quiver]

I bought two keyboards late July, one works fine but the other one was DOA.
I have been waiting for a reply from customer support for two weeks!
A staff member wrote me one general reply but hasn't replied to my very detailed answer.

The excuse that support is busy isn't good enough, I paid for a product that doesn't work, it's not like they are running a not-for-profit charity.

If somebody from Wooting actually reads these, could you maybe check on my issue? Order ID: EU205149H

[ashen roost]

Please dont name drop staff like this. They're doing their best. Could you please edit your post? I'm referring your order ID internally

[ebon quiver]

Done, thank you.

[ebon quiver]

And a few days later, nothing...