Customer service is TRASH

[stray flint]

When My keyboard came, idk where or how but my usbc port got bent, and I can't even use it. Now, I emailed customer service and almost 5 days have passed and no response. My problem is critical, plz answer 😭😭

[solid narwhal]

2-3 weeks reply man, just gotta wait it out. Sadly you've chosen the worst time to email Wooting, not your fault. Wooting has a very bad response time currently due to the 80he etc. But making multiple threads isn't going to make it faster

[verbal flax]

I'm not saying things did not get damaged in shipping or from the factory, but most likely you broke your product and you now need to wait a bit for a possible replacement.

Have some chill when you are clumsy and you will get better help, just a pro tip. You messing up is not a critical error for anyone else, especially when the support is knee deep in other people with equally critical issues.

[stray flint]

I didnt break anything it came like that

Like when i opened the thing it was already bent

[verbal flax]

Fair enough, then look back to the other part of the statement, the support is busy and will get to you ASAP.

I understand it's furstrating, but hey it's life man. This is a Very small company doing something on the bleeding edge, there are times they will be swamped, the alternative is to go buy a massproduced keyboard, and you will find that the support is even worse there.

I just had to deal with both logitech and razer recently, and it's been worse than this i can tell you.

At least here the community can keep people in the loop.