#Should I cancel my order?

1 messages · Page 1 of 1 (latest)

twilit skiff
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the keyboard I ordered said it was instock when I ordered it, and now it's out of stock and they sent an email saying when they'd expect more. Well it's past that time frame, no updates but my estimated delivery time keeps counting up and up. I definitely wasn't expecting to have to wait a month to receive a keyboard that was supposed to be in stock. I

formal pike
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I have a similar problem, I'm in France, and it says that the wooting module is in stock, I have a trip to Brazil on August 22nd, I want to buy the wooting module, but I'm afraid it's out of stock

mortal anchor
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Same here. 28 July I purchased a Two HE and a wrist rest. The site said it was in stock. 03 August I receive a refund for the expedited shipping stating that, while it said it was in stock on the website, it was actually on back order. I look at the product page and see that batch NA-Surfboard is expected to arrive 07 August. Today, after getting no updates, I check the website and now it says that the batch is expected 14 August. From the looks of it, the only sort of support we're gonna get for this is "be patient."

twilit skiff
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yeah, it's for a Two HE

rare tree
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I ordered a Two HE a few days ago, it’s being shipped right now

obtuse shale
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I'm in the same boat - ordered Jul 28, estimated delivery keeps going up every day

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I'm more than fine waiting, especially since they must be getting hammered from the recent burst in popularity

burnt laurel
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You will get another update on the date. It was supposed to arrive at the warehouse at the given time, but forwarder updated a new arrival date a day before

cunning apex
polar thistle
twilit skiff
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Just an update to everyone in this thread, my Keyboard has shipped and I finally have a tracking number.

cunning apex
twilit skiff
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yup

mortal anchor
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Same here, I'm getting mine later today

twilit skiff
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My keyboard has arived

cunning apex
burnt laurel
cunning apex
burnt laurel
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Surfboard is heading out today

cunning apex
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Thank you

strong jacinth
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I also ordered NA Surfboard. Order US119544A

Could you give me an update? I thought it would've been at the warehouse and shipped by now.

cunning apex
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I havent received an email update yet but I assume I will in the next few hours

strong jacinth
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@Nat ok thanks. Wasn't sure if it was all of the NA Surfboard batch or just some.

digital oyster
cunning apex
digital oyster
cunning apex
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Having one of the founders give an update made the situation better, originally when I asked I was just given a rude response from a mod

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So far every other staff member has been lovely

digital oyster
digital oyster
# burnt laurel Surfboard is heading out today

Dear WootingTeam,

__Please Help Us. __

Would NA-Surfboard see an update on the hub.wooting.io if we currently see a blank slate? (US117226A). Following to your statement of Surfboard is heading out today.

Order Number: US117226A - NA Surfboard

***Blank Slate: No Estimated Delivery Date (Was August 18-August 29) (vanished), currently still shows "shipment waiting for warehouse arrival." **

As I understand the shipping process,

  1. Once items are at warehouse, we get an email to confirm order address for shipment.
  2. then shipment address confirmation and tracking number is provided.

But the fact that the website isn't reflecting the status properly and the ticket staff are possibly overwhelmed, it would be greatly appreciated if someone could provide us with an update, #📦│batch_updates or something.

  • If a site isn't updating properly, but the orders are going to be on time, its not a big deal.
  • but if orders actually got removed from the list or have issues, shouldn't we have the right to know about it? sadge
sturdy wyvern
earnest pine
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Im worried they sold more then they had in the batch of NA Surfboard

cunning apex
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I hope not, I am hoping they just havent sent out an email yet since its not too late in the day yet on the west coast 🙏

cold gazelle
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Yup, wanted to add on to this one as well, mine appears as Back-Order now: US118116A and it was previously on NA Surfboard

strange quartz
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experiencing the same thing (US116720A)

clever fiber
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Same here :C NA Surfboard (US116793A)

weak zephyr
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same here (US119781A)

tough chasm
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Same with mine (NA Surfboard US121434A)

burnt laurel
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Sorry, I should’ve elaborated a bit more there

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All the orders were on hold, and they’ve been released to the fulfillment.

I checked, and the stock is there. It’ll go out with tracking any time when fulfillment completed pick pack label.

weak zephyr
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thanks for the update. from what you're saying i dont have to confirm my shipping address via the hub then?

burnt laurel
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That is a good question, it could be you do need to confirm.

Give me a moment and I can see where the orders at now.

weak zephyr
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ty

digital oyster
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Thank you for the update Calder. I hope it moves along soon.

burnt laurel
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(Ill need up to 1 hour, I’m just waking up)

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I can take a look. With wrong account number you mean wrong email ?

rigid tapir
floral mesa
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just checking in now for NA Surfboard- (US121086A)

weak zephyr
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noticed my shipping address was incorrect and updated it

burnt laurel
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OK, I've taken a look and looks like Mark wasn't able to get to it when I asked yesterday. I'm going to give him a call when he wakes up and get it moving. I would do it myself, but there are some workflows within operations that I am not always aware of, and I am not sure what Mark had in mind for releasing this.

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I would assume you'll receive the notification for double confirmation and then it's a go.

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  • considering that I see it still in the batch allocation folder and not being submitted to fulfillment
digital oyster
barren hedge
cunning apex
whole shoal
obtuse shale
sturdy wyvern
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got my email this morning yayayyy

burnt laurel
# whole shoal Read this if you're thinking about a refund: https://x.com/TriMoon0/status/18247...

You need to call your CC provider and ask them why you don't receive the full amount on refund.

  1. We don't omit certain charges on refund.
  2. You were charged in TRY
  3. You were refunded for the same amount in TRY
  4. We took the exchange rate risk

Any difference in that refund amount is your CC provider (bank) charging you. We can't tell you why, they can. E.g. they charged you a transactional fee.

earnest pine
round violet
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this tantrum you have with wooting might still not be the worst thing you posted

whole shoal
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Like stated in that screenshot, I had already contacted my bank.
In that phone conversation they assured me they have not charged any fees for that transaction because of my upper segment client status.
(Ask any bank what that means)

@obtuse shale that's the whole reason why I call them for what they are, I paid them more as I got refunded.
What I paid is what I see deducted on my CC, and what I also told them.

Anyhow it's needless to debate this further because the facts stay as they are.

  1. I as a customer paid xxxx, which I can prove with CC transaction.
  2. This company refuses to refund what the customer has paid in practice.

Bottom line I will avoid any financial interaction with this company until I'm fully refunded and will share my experience with others till then with proof...

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Im out of this server 🖖